Project Coordinator- Quality

Your story. Our mission. A perfect match.

You have a place at OhioGuidestone, the state's leader in behavioral health! OhioGuidestone is the state’s leader in community behavioral health care, serving around 26,000 Ohioans each year. We focus on the needs of the whole person by providing telehealth and in-person prevention services, as well as mental health and substance use treatment. As we help people navigate the most difficult times in their lives—with compassion and respect—we ultimately empower them to take steps towards a healthier future.

Role: Project Coordinator - Quality team

Location: Berea, OH (hybrid)

• interviewing Greater Cleveland / Northeast Ohio candidate's only
  
  
  

Essential Functions:

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity, and ethics.
• Provide operational and administrative support to the Quality Team in an organized and professional manner.
• Maintain and organize quality-related documents, reports, and meeting minutes.
• Coordinate meetings and training for the quality department.
• Act as a point of contact for internal and external communications related to the Quality Team, ensuring timely responses to inquiries.
• Create and maintain spreadsheets and schedules that support the department’s timely completion of tasks.
• Input, update, and verify data in quality monitoring systems.
• Assist in preparing regular reports and presentations, including dashboards and key performance indicator (KPI) summaries.
• Support the implementation and tracking of quality improvement initiatives and projects.
• Assist with drafting, updating, and disseminating policies and procedures related to quality standards.
• Facilitate communication and collaboration between the quality department and other departments or external stakeholders.
• Provide general support to quality team members, including project coordination and task tracking.
• Use relevant software (e.g., Excel, SharePoint, Power BI) for data analysis, reporting, and tracking.
• Identify and escalate issues or barriers impacting quality initiatives to the appropriate personnel.
• Contribute ideas and suggestions for improving administrative and operational workflows within the quality department.
• Demonstrate positive leadership, promote an inclusive work environment, and present the Agency in the most positive light with all internal and external contacts.
• Exhibit positivity, flexibility, and a willingness to take on new responsibilities as requested or required.
  
  
  

Education & Experience:

• Associate’s degree in social sciences, healthcare management, business or a related field preferred.
• 5 years of experience in office management or project management, preferably in a healthcare administration, research, business administration, or quality management setting.
• Familiar with quality assurance/quality control and process improvement methods (e.g., Lean, Six Sigma, Kaizen) preferred.
  
  
  

Qualifications:

• Mission driven; strong desire to make an impact.
• Ability to lead with influence and perform across a highly matrixed organization.
• Demonstrated computer proficiency, including Microsoft Office Suite and Office 365 tools including Outlook, Excel, and Powerpoint. Experience with PowerBI preferred.
• Strong drive for creative problem-solving.
• Strong proofreading skills and ability to communicate professionally in verbal and written format.
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people.
• Ability to customarily and regularly exercise discretion and good professional judgment.
• Strong organizational skills: able to handle multiple priorities with strict attention to detail and perform work independently.
• Ability to maintain confidentiality.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully meet pre-employment drug screen, physical exam, and all pre-employment background requirements.
  
  
  

What we offer:

• NEW higher pay rates
• Clear career ladder for development path in various roles
• Competitive medical benefits including a zero-cost monthly option for employee or employee children!
• Free CEU trainings
• 10 paid holidays; including two float holidays
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Mileage reimbursement
• Free licensure supervision
• Recognition and rewards
  
  
  

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.

We believe that fostering a workforce that reflects diverse backgrounds, experiences, and perspectives strengthens our organization. Embracing diversity not only promotes a culture of respect and belonging, but it also enhances creativity, innovation, and problem-solving, ultimately contributing to our collective success.