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Pharmacy Call Center Technician - Orlando, FL

Ohm Systems
Orlando, FL Full Time
POSTED ON 4/24/2025
AVAILABLE BEFORE 5/20/2025

Job Description

Job Description

Summary :

We are seeking a Pharmacy Call Center Technician with experience in specialty pharmacy to provide customer service support to members, providers, and internal inquiries. The role requires strong call center skills and pharmacy knowledge, ensuring efficient handling of inquiries under the supervision of the Pharmacy Services Call Center Supervisor.

Position Info :

  • Title : Pharmacy Call Center Technician - Orlando, FL
  • Client : AmeriHealth Caritas
  • Duration : 3 Months
  • Location : 2416 Lake Orange Drive, Ste. 190, Orlando FL 32837
  • Work Mode : Remote work / Local prefered

Responsibilities :

  • Provide courteous and knowledgeable assistance to members, providers, and internal inquiries.
  • Handle inbound and outbound calls in a call center environment.
  • Assist with pharmacy-related inquiries and resolve issues promptly.
  • Maintain accurate records and documentation of customer interactions.
  • Collaborate with team members and supervisors to improve service quality.

    • Skills / Qualifications :

  • Experience : Minimum 2 years as a Pharmacy Technician in a specialty pharmacy setting (required).
  • Certifications : State Pharmacy Technician Certification (required); National Pharmacy Technician Certification (a plus).
  • Typing Speed : Minimum 35 words per minute.
  • Education : High school diploma or equivalent (required).
  • Skills : Call center customer service, retail pharmacy experience, and pharmacy operations knowledge

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