What are the responsibilities and job description for the Spa Ambassador - Evening Shift position at Ojo Spa Resorts?
Description
Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences.
Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway. What sets us apart? It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.
Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.
Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion.
The Spa Ambassador encourages an atmosphere of tranquility and relaxation while stewarding our sacred and historical mineral springs. Must be able to communicate clearly, effectively, and graciously the protocols of conduct that guests must adhere to while visiting the springs. The ambassador will be interactive with guests in the springs area to positively enhance their spa experience and familiarize them with the offerings at Ojo Caliente. The Spa Ambassador supports Spa Management in oversight of the spa functions, activities, and overall quality control.
A Spa Ambassador will be a friendly, outgoing, well-traveled, and eloquent communicator with knowledge of all resort amenities as well as local area attractions. Using conflict resolution skills and diplomacy the Spa Ambassador will handle guest issues and requests. The natural ability to speak comfortably with visitors of varied backgrounds and cultures is essential.
An Ambassador is someone that embraces a healthy lifestyle and can speak to guests about the healing qualities of Ojo Caliente’s mineral springs.
ESSENTAIL JOB FUNCTIONS / RESPONSIBILITIES:
- Assist Spa Management with spa activities, special projects, and other spa responsibilities as needed
- Have comprehensive knowledge of and a complete understanding of all spa services
- Escort and tour guests through spa facility as needed
- Communicate with Spa Management regarding any guest requests or concerns
- Handle daily paperwork, as directed
- Open and close the spa using provided checklists
- Ensure entire spa, including pool decks, locker rooms, and all guest areas are immaculate at all times
- Communicate visitor protocols of conduct to guest(s) when needed per Ojo Caliente guidelines
- Understand first aid/emergency procedures and be able to direct guests accordingly
- Be a steward of Ojo’s sacred waters by encouraging an atmosphere of tranquility and relaxation
- Welcome all guests and introduce them to the springs area; answer their questions
- Share Ojo Caliente’s rich and storied history
- Assist with spa appointment coordination
- Assist in product distribution used in spa treatments
- Perform Spa Attendant, and other duties as needed, or as directed by Spa Management
SUPERVISION:
- Supervise spa team members, under the direction, in collaboration with other supervisors, and in the absence of Spa Management
- In conjunction with other supervisors and Spa Management, assist in overseeing the activities of other shift team members to have a successful opening and closing of the Spa
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to shift team members, to ensure operational excellence and to improve overall performance
- Provides manager/s with reports on accomplishments and matters of concern about shift team members
- Supports team members, by positively reinforcing successful performance and giving respectful and encouraging coaching, as needed
- Assists with training new workers by motivating and helping the new employee while simultaneously making sure that they understand the correct way of going about their daily tasks
- Maintains a calm demeanor when confronted with difficult situations, to set a positive example for team members
- Develops positive relationships with shift team by understanding and addressing individual motivation, needs, and concerns
- Supports the Manager/s in evaluating staff performance issues and taking disciplinary action when approved by Management
Requirements
- Minimum of one year of spa experience preferred
- CPR and First Aid preferred
- College Degree or equivalent life experience
- Bilingual (English/Spanish) a plus
- Reliability and punctuality are critical
- Desire to ensure the best guest experience
- Being well-traveled a plus
- Strong interpersonal skills. Strong verbal and written communication skills
- Computer and technology proficient in spa information systems, MS Outlook, Word, Excel, etc.
- Ability and willingness to follow Management’s instructions
- Ability to work under pressure with a high level of patience and empathy
- Ability to work on your feet for eight hours or more each day
- Ability to work evenings, weekends, weekdays, and holidays required
- Ability to sit, stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 40 lbs or less
- This is a year-round, outdoor position. Must be able to work in all weather conditions and temperatures
- The position requires manual dexterity; auditory and visual skills; the ability to create written and oral instructions and procedures; and the ability to speak and communicate clearly
Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.
If an employee requires a reasonable accommodation to perform the job at a satisfactory lever, s/he must contact his/her manager and/or the Human Resources Department.
Ojo Spa Resorts are a drug-free environment.
Ojo Spa Resorts Discounts and Perks:
Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:
- Mission based company with values you can trust
- Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
- Employee Assistance Program (EAP)
- Paid Sick Time
- Paid Time Off
- Ongoing training to build critical skills for current and future roles
- Numerous Growth & Developmental Opportunities
- Competitive Compensation
- Discounted Employee Lunch
- Free Lunch/Dinner on Thanksgiving & Christmas
- Employee Appreciation Lunches
- Above and Beyond Awards - Ojo Bucks
- Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
- 40% off Spa Treatments (includes private pools and private Ojitos)
- 40% off at the Restaurants
- 20% off at the Gift Shops
- Discounted Lodging Rate
- Hiking Trails
Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers
Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats
- Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for Line Cook candidates like you. Check out the distances below and see how close we are to some popular destinations:
- Only 25 miles away from Espanola, NM.
- Abiquiu, NM, is located only 31 miles away from our resort.
- Pojoaque, NM, is conveniently located only just 34 miles away.
- Taos, NM, is a short 40-mile drive from Ojo Caliente.
- Los Alamos, NM, is just 42 miles away.
- Santa Fe is 50 miles away.
Join us now and become an essential part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resorts your next career destination!
To learn more about Ojo Spa Resorts, please visit: ojosparesorts.com
