What are the responsibilities and job description for the Spa Supervisor position at Ojo Spa Resorts?
Description
Are you ready to take your career to the next level in a serene oasis? Ojo Caliente Mineral Springs Resort & Spa, nestled in the captivating high desert, invites individuals like you like you to contribute to our commitment to exceptional guest experiences.
Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway. What sets us apart? It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.
Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion.
POSITION DESCRIPTION
Responsibilities
1. Assist Spa Management with spa activities, special projects, and other spa responsibilities as needed.
2. Have a comprehensive knowledge of all spa services.
3. Tour guests through the spa facilities, expertly escort guests to their lockers and/or private pools in an unhurried, relaxed, and thorough manner.
4. Attendant will report immediately to Spa Manager any maintenance issues, guest issues, first aid needs of guests, or other situations they feel they cannot handle.
5. Handle daily paperwork as directed.
6. Open and close the spa using provided checklists.
7. Ensure all areas of Springs and Spa are immaculate.
8. Supervisor will use their time productively and effectively by utilizing department checklists and training manuals or by seeking direction from Spa Management.
9. Supervisor will use their time to grow in their knowledge and skillset of their position.
10. Perform Spa Attendant duties as needed.
11. Understand first aid/emergency procedures and be able to direct guests accordingly.
12. Provides oversight of team members, with regard to Quality Control as noted below:
SUPERVISION
1. Supervise spa team members, under the direction, and in the absence of Spa Management.
2. Dedicates a considerable amount of time to overseeing the activities of all shift team members. This involved evaluating individual performance and providing coaching opportunities for improvement. Encourage overall group cooperation.
3. Create a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback that strives for the attainment of excellence and improves overall performance.
4. Provides Manager with reports on accomplishments and matters of concern about staff. Assists in evaluating staff performance issues and taking disciplinary action when approved by Management.
5. Supports staff by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
6. Assist in training new workers by utilizing provided training manuals and checklists to ensure they understand the correct way of completing tasks.
7. Maintains a calm demeanor when confronted with difficult situations to set a positive example for team members.
8. Develop positive relationships with staff by understanding and addressing individual motivation, needs, and concerns.
Support and deliver consistent messaging and expectations to all staff based upon department, upper management, and resort decisions and policies.
Requirements
Requirements:
1. Minimum two (2) years of spa experience with supervisory duties preferred.
2. CPR certification preferred.
3. High school diploma (or equivalent.)
4. Reliability and punctuality are critical. Attendance and timeliness are critical.
5. Desire to ensure the best possible guest experience.
6. Ability to work in a quiet environment to respect Ojo’s whisper policy.
7. Ability to handle exposure to heat and steam from the sauna and steam rooms.
8. Must be able to work outdoors in all types of weather including heat and cold.
9. Ability to stand and move for eight hours or more per day, both indoors and outdoors, sit, reach, lift, bend, kneel, stoop, climb, and push/pull items and laundry bins weighing 40 lbs or more.
10. A positive, friendly attitude with guests is essential.
11. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Ojo Spa Resorts Discounts and Perks:
Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:
- Mission based company with values you can trust
- Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
- Employee Assistance Program (EAP)
- Paid Sick Time
- Paid Time Off
- Ongoing training to build critical skills for current and future roles
- Numerous Growth & Developmental Opportunities
- Competitive Compensation
- Discounted Employee Lunch
- Free Lunch/Dinner on Thanksgiving & Christmas
- Employee Appreciation Lunches
- Above and Beyond Awards - Ojo Bucks
- Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
- 40% off Spa Treatments (includes private pools and private Ojitos)
- 40% off at the Restaurants
- 20% off at the Gift Shops
- Discounted Lodging Rate
- Hiking Trails
Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat & Birthday Ojo Bucks Vouchers
Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats
Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for Line Cook candidates like you. Check out the distances below and see how close we are to some popular destinations:
- Only 25 miles away from Espanola, NM.
- Abiquiu, NM, is located only 31 miles away from our resort.
- Pojoaque, NM, is conveniently located only just 34 miles away.
- Taos, NM, is a short 40-mile drive from Ojo Caliente.
- Los Alamos, NM, is just 42 miles away.
- Santa Fe is 50 miles away.
Join us now and become an essential part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resorts your next career destination!
To learn more about Ojo Spa Resorts, please visit: https://ojosparesorts.com
