Reports To: Security Supervisor
FSLA Status: Non-exempt
Compensation: 909 (Salary determined by experience.)
Work Days: 209
FTE: Hours will vary by site (Day/Night Shifts)

Dispatcher

Position Summary

Responsible for operation of the Oklahoma City Public Schools Security Command Center. The Security Dispatcher serves as the telephone communication link between calling parties, Security Officers and other OKCPS District resources.

Essential job functions include

Accurately and efficiently receiving and transmitting information via telephone and through hand held radios; input and/or retrieval of information concerning various emergency and non-emergency situations; recording detailed information obtained from callers by typing information into the records management system; routing calls to appropriate OKCPS Resources; monitoring calls and District resources to ensure safety of District employees, Students and visitors; monitor police and fire radio traffic as it relates to District property, staff, students and visitors; actively monitors/manage district security cameras, manage access control system and assists employees with access control issues. The work is reviewed through continual visual observation and through monitoring of radio frequencies and is under the direction of an immediate supervisor.

Essential Duties:

• Actively engage and create a positive rapport with students, parents, staff and visitors.
• Receives calls concerning crimes, emergencies, and requests for service.
• Operates the district electronic records management and dispatch system
• Monitors fire and security alarms.
• Works with other agencies as needed to coordinate emergency response.
• Monitors school buildings, grounds, and parking lots to deter, detect, report and stop violations of the law and/or school board policies.
• Relay pertinent information to field officers for investigation as needed.
• Coordinates notifications in the event of an emergency.
• Assists school staff, law enforcement, and other emergency personnel in crisis and emergency situations.
• Must be able to remain calm and provide direction in sometimes tense emergency situations.
• Intervene when necessary to prevent potentially dangerous or disruptive situations. Notify building administration, supervisors, and emergency personnel as necessary.
• Display ethical and professional behavior with students, parents, staff, and outside agencies.
• Wear District designated attire and equipment in a clean and professional manner.
• Ensure grooming and appearance is professional in nature.
• Maintain a strict level of confidentiality concerning all OKCPS staff, students, and records.
• Monitor and operate electronic safety and security equipment.
• Maintain good physical condition.
• Perform other related duties as assigned.

Job Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

Minimum Qualifications (Knowledge, Skills and/or Abilities Required):

• High School diploma or GED equivalent.
• Valid driver's license with the ability to meet district’s insurance coverage requirements.
• Skilled in the use of computers and ability to use/learn computer aided dispatch software.
• Ability to perform multiple tasks and solve problems in a technical setting.
• Ability to react calmly and effectively in emergency situations.
• Ability to pass physical fitness test.
• Strong verbal and written communication skills with the ability to communicate effectively in English.

Preferred Qualifications (Knowledge, Skills and/or Abilities Required):

• Experience working as a dispatcher.
• Highly skilled with computer systems.
• Experience with camera, access control, or records management systems.
• Computer Data entry skills.
• Receptionist skills.
• Clerical, word processing, and/or office skills.

Working Conditions and Physical Requirements:

The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Able to sit and/or stand for extended periods of time.
• Exhibit manual dexterity to enter data into a computer.
• Adhere to all local, state and federal laws.
• Hear and understand speech at normal classroom levels, outdoors and on the telephone.
• Speak in audible tones so that others may understand clearly in normal classrooms, outdoors and on the telephone.
• Physical agility, able to bend, stoop, sit on the floor, climb stairs, walk, run and reach.
• Ability to lift, push, pull up to 50 pounds.
• Ability to pass annual fitness test.