What are the responsibilities and job description for the Correspondence Specialist position at Oklahoma Heart Hospital?
Overview
Join Our Team at Oklahoma Heart Hospital (OHH)
ONE TEAM. ALL HEART. At OHH, we believe that patient care is truly at the heart of everything we do. Our dedicated team members are involved in every step of our patients’ journeys, bringing hope, compassion, and healing to both patients and their families. Together with our physicians and caregivers, we’re shaping the future of heart care in Oklahoma by serving the state and leading the nation.
Why You'll Love Working Here:
- Comprehensive Benefits:
- Medical, Dental, and Vision coverage
- 401(k) plan with employer match
- Long-term and short-term disability
- Employee Assistance Programs (EAP)
- Paid Time Off (PTO)
- Extended Medical Benefits (EMB)
- Opportunities for continuing education and professional growth
Please note that benefits may vary by position, and some roles (like PRN, Flex, Float, etc.) may have exclusions. For eligible positions, benefits start on your first day!
We can’t wait for you to join our heart-centered team!
Responsibilities
The Correspondence Specialist is responsible for all electronic and paper correspondence in the business office. They will work with Customer Service to receive updates related to open balances, to include attorney requests, settlements, paper checks and EOBs, insurance letters, recoupment or repayment requests, etc. They will be responsible for routing all documentation to its proper owner in a timely manner. The Correspondence Specialist will manage documentation within the lockbox and prioritize payments and remittance to ensure all outstanding items are posted same-day. They will receive intra-office mail and external mail, and may be required to send outbound mail as needed.
- Works under the Customer Service Manager to receive and disposition all electronic and paper correspondence in the business office.
- Indexes all documents to appropriate location.
- Retrieves lockbox documentation and prioritizes payments and remittance to the Posting team for same-day posting.
- Receives intra-office and internal mail, and sends outbound mail as needed.
- Notes patient accounts for updates to insurance payment statuses.
- Strictly adheres to all HIPAA standards.
Qualifications
Education: High school graduate or equivalent preferred.
Experience: Minimum of one (1) year in Insurance Follow-Up or Billing is preferred. Experience with Epic or OnBase is preferred but not required.
Working Knowledge: Ability to learn different types of insurance correspondence, and have a foundational working knowledge of medical insurance.
Essential Cognitive Abilities: Requires strong communication and organizational skills. Must demonstrate independent judgment and sound reasoning ability. Ability to maintain concentration and organization while dealing with multiple issues and frequent interruptions.
Interpersonal Skills: Ability to interact with other departments, physicians, hospital and practice leadership, and peers to enact proactive charge capture practices. Must be able to communicate technical and legal details to all parties involved, and provide education on focus areas.
Every team member at OHH plays an integral role in our patients’ experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
Learn more about diversity at Oklahoma Heart Hospital.
As part of our team, you are empowered to work collaboratively with our physicians and other caregivers, and play an integral role in setting the standard for excellence in patient care. Every team member at OHH plays an integral role in our patients’ experience. They are the reason OHH continues to serve the state and lead the nation. Be part of the future of cardiac care.
