Rental Assistance Clerk

Job Type: Full-time

Job Title: Rental Assistance Clerk

Reports To: Rental Assistance Field Operations Supervisor/Manager

Salary Grade: 9

This is not a remote or telework position.

A complete job description will be provided to candidates, if selected for an interview.

NOTE: Applicant will be required to pass a drug-screening test and criminal background check.

SUMMARY

Supports the activities of the Rental Assistance Team by performing the following duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Responsible for maintaining knowledge of all regulations, policies, and procedures for use in the daily processing and administration of the Section 8 Housing Choice Voucher (HCV) Program, as it relates to duties performed.
• Responsible for the mail out and receipt process of mail recertification packets for program participants.
• Responsible for receiving and reviewing information from clients concerning participant data, including review for completeness of recertification packets, pulling in-house verifications, sending requests for additional verifications, pulling backgrounds, scanning processed packets, receiving and responding to calls and inquiries regarding participant files.
• Advise clients on proper certification documentation process via telephone, correspondence, and in person.
• Responsible for maintaining secure access to program-related software and ensuring that all security concerns regarding software, access, and passwords are followed.
• Check-in, sort, distribute, and scan mail and faxes to client files.
• Receives and directs visitors and clients to appropriate locations.
• Handle requests for information and data.
• Retrieves correspondence from the Rental Assistance area and processes by sorting, scanning or distributing accordingly.
• Provides relief for the Receptionist.
• Responsible for creating and maintaining written procedures for work processes performed. Procedures must be accessible for use by temporary or relief personnel.
• Reviews and maintains document image files.
• Provides information for various reports related to duties performed.
• Responsible for answering phones, retrieving messages and returning calls, responding to written and oral communications and requests for information promptly.
• Maintain interview rooms and supplies.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); and six months to one-year related experience and/or training preferred; or equivalent combination of education and experience.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver's license. Must be bondable. Certification in Housing Choice Voucher (HCV) Specialist must be obtained within six months of hire.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully

perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with

disabilities to perform the essential functions. While performing the job duties, the employee is frequently required

to sit and talk or hear. The employee is occasionally required to stand; walk; and use hands to finger, handle, or

feel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this

job include close vision, and ability to adjust focus.