What are the responsibilities and job description for the Senior Manager, People Operations position at Okta, Inc.?
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The People Operations Team
The People Operations Team at Okta serves as a strategic business partner dedicated to enhancing employee experience, optimizing performance, and streamlining HR processes. We focus on scaling HR operational support while delivering an exceptional customer experience for our employees and key stakeholders.
The Senior Manager, People Operations Opportunity
Okta is seeking a People Operations Sr Manager who is both a strategic leader and a hands-on operator, ready to drive and refine our People Operations function with a strong commitment to operational excellence. In this role, you will actively shape and scale key people processes, ensuring they are efficient, compliant, and adaptable to our business growth. As a coach and mentor to a team of managers you’ll set the standard for best practices, foster a collaborative culture, and work alongside the team to create a seamless and impactful employee experience.
What you’ll be doing
- Oversee day-to-day People Operations processes (Recruit to Retire), ensuring they are efficient, compliant, and ready to scale.
- Coach and mentor a team of People Operations managers in the Regions fostering collaboration, accountability, and continuous skill development.
- Drive operational excellence across benefits, employee relations, general services, global mobility, payroll and compensation
- Partner with Centers of Excellence to identify opportunities to expand Shared Services.
- Focus on data accuracy and ensure that data integrity across the HR systems is being maintained
- Maintain accurate process documentation (using Lucidcharts) that supports autonomy, clarity, and consistency as Okta grows.
- Monitor SLAs, CSAT scores, and ticket volumes, implementing improvements to enhance the employee experience and reduce overall support requests.
- Introduce innovative programs and initiatives that align with Okta’s culture while elevating operational efficiency and employee satisfaction.
- Conduct regular quality assurance checks on employee queries, ensuring timely and accurate responses.
- Communicate priorities, roadmaps, and updates to stakeholders, leading end-user training and managing ongoing adoption of system changes.
- Develop governance structures in line with HR guidelines, ensuring smooth integration of new processes and system enhancements.
- Collaborate with HRIS (Digital Solutions) to leverage ServiceNow and Workday for automation, knowledge management, and streamlined case handling.
What you’ll bring to the role
Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values : love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies :
LI-MC1
LI-Hybrid
Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit : .
The annual base salary range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, New York, and Washington is between : $158,000—$238,000 USD
What you can look forward to as an Full-Time Okta employee!
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! .
Salary : $158,000 - $238,000
