What are the responsibilities and job description for the Senior Program Manager, People Operations-Human Resources position at The Museum of Flight?
This is a temporary position planned for two years with the possibility of extension.
Summary
The People Operations Senior Program Manager supports The Museum of Flight's mission by designing, planning, implementing, coordinating, and tracking people and culture programs and initiatives. This role fosters an inclusive and innovative work environment by working closely with the department director to cultivate a workplace culture that drives employee engagement and supports the Museum's success. The Senior Program Manager provides professional, compliant, and up-to-date HR support and consultation to the People Operations Team related to HR management, employee development, and people-centered programs. This includes reviewing, analyzing, and recommending protocols and practices to address evolving organizational and workforce needs. Additionally, they may assist in learning and development content including leadership and staff training for employees and supervisors.
Essential Duties & Responsibilities
The following is a summary of the essential functions for this job. Other duties may be performed both major and minor, which are not mentioned below. Specific activities may change from time to time. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential job functions.
- Plan, develop, design, lead, and administer various human resource projects and programs i.e.: job analysis, job structure, competency frameworks, performance management, and compensation.
- Work with People and Culture teams to develop and implement plans to meet the goals of strategic initiatives.
- Write and develop job analyses including research, and shadowing roles for accuracy and greater efficiencies. Provide advice and counsel while collaborating with stakeholders.
- Guide and coach leaders in best practices in writing and developing job descriptions to ensure proper classifications based on data received from job analysis.
- Create and develop a comprehensive list of core competencies that are aligned with both the job description and performance evaluation tools.
- Collaborate with the People Operations leadership team, assist in the development of new programs and the review and enhancement of existing programs.
- Evaluate and identify issues, formulate resolutions, and pursue all necessary follow-up on key project tasks.
- Research, analyze data, and prepare reports on program goals and progress, industry and workforce trends, and future project suggestions and/or options to adjust priorities.
- Generate program analytics and reports to management and senior HR to aid decision-making, sharing tools, resources, and best practices for the creation of successful programs.
- May assist in the development of learning and training programs at all levels within the organization.
- Draft communications, reports, and/or presentations as needed.
- May proactively identify prospective value-added People initiatives.
- Perform other duties as assigned.
Qualifications
Education & Experience
- Bachelor's degree in human resources or a related field or commensurate experience.
- A minimum of eight (8) years of relative human resources experience.
- Experience with organizing and maintaining HR compliance requirements including employee files, job descriptions, background checks, vendor contracts, and benefits related material.
- Experience with developing training and development experiences across organizational levels, a plus.
Knowledge
- Knowledgeable in the application of federal, state, and local regulations including EEO/AAP and employment law such as ADA, ADEA, FLSA, FMLA, Workers’ Compensation and COBRA.
- Knowledgeable in HR compliance and reporting requirements.
- Knowledgeable in Benefits Administration including ERISA regulations.
- Knowledgeable in performance management principles and conflict resolution practices.
- Proficient knowledge of data analytics, metrics, and Key Performance Indicators.
Skills
- Strong interpersonal skills.
- Demonstrated excellence in written and verbal communication skills with a strong attention to detail.
- Superior organizational and time management skills with the ability to balance and prioritize multiple tasks and competing deadlines.
- Demonstrated project planning and implementation skills.
- Strong analytical and critical thinking skills.
- Superior skills with computer applications including Microsoft Office, HRIS platforms, and other HR focused databases.
Abilities
- Demonstrated ability to manage issues confidentially and manage sensitive matters effectively and with diplomacy.
- Ability to create and present accurate, appropriate, and comprehensive reporting.
- Innovative in practice, remains open to new ideas and is able and willing to test and implement updates to improve processes, or offer a new perspective on existing programs.
License & Certification
- PHR, SPHR, SHRM-CP, SHRM-SCP preferred.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- This position’s schedule is set by the supervisor; primarily Monday through Friday, 8:00 am to 5:00 pm.
- May require working additional hours including evenings and weekends based on Museum need.
- Onsite attendance is essential to perform some of the duties of this position.
- Occasional local travel is expected for this position.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to lift up to 30 pounds with or without assistance.
- Normal office conditions apply, including repetitive wrist and arm movement and long periods of sitting,
- or standing.
- The ability to focus, bend carry, reach to the side, front and overhead, push, pull, walk, stand, twist and squat are occasional requirements in a normal office setting.
- The ability to occasionally move through physical Museum campus spaces is required.
Benefits
The Museum of Flight offers full-time employees a generous and comprehensive benefits package which includes medical, dental, vision, flexible spending accounts, a 403(b) retirement plan with a 5% match after 1 year of service, Employee Assistance Program, as well as company paid life insurance, Accidental Death and Dismemberment, and long-term disability.
Paid-Time Off
Our paid time-off plans include 2 weeks of accrued sick leave and 2 weeks of vacation (80 hours each) per year, 10 paid holidays, and 2 floating holidays.
Compensation
The salary range for this position is $70,000 - $97,000 depending on experience.
Important Information
The Museum of Flight is committed to reflecting the diverse community around us. We continue to listen, learn, and implement change so that we can become a more inclusive organization that addresses bias and inequity, and better serves our communities. We highly encourage persons of color, members of marginalized communities, women, non-binary, and LGBTQIA individuals to apply.
Prior to hire and once an initial offer of employment has been made, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
The Museum of Flight is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, religion, national origin, disability, veteran’s status, sexual orientation, or gender identity/expression.
This organization participates in E-Verify.
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Salary : $70,000 - $97,000
