What are the responsibilities and job description for the Technical Support Representative position at Old Dominion Freight?
Are you someone who never rests on their laurels, always strives to go above and beyond, and is committed to keeping your PROMISES ? Do you appreciate a company culture that is open, fosters work-life balance, and a dynamic team environment? Then Old Dominion is the home for you. We take pride in being the best in the industry, and from our humble beginnings we know that our People and our Family Spirit are the main ingredient in our secret sauce to success. At Old Dominion we are looking for individuals to join the OD Family that will provide innovative solutions and exceed expectations to keep OD the premier transportation solutions provider.
Responsible for supporting the fleet of PC's, laptops, and Thin Client devices including imaging of OS, application sets and peripheral devices. Works closely with Business Analysts, Software Developers, Systems Integration Team, Security Team, IT Managers, and the business as an integral part of the ITSM support process.
Primary Responsibilities
- Address and respond to customer inquiries on technical products and services including installation, operational functions, troubleshooting and maintenance
- Provide customers with preventative maintenance and configuration recommendations to improve product usability, performance and customer satisfaction
- Maintain system images using currently available imaging tools / techniques
- Build / prepare new system images for new hardware rollouts
- Reimage system with hardware failures
- Handle warranty and non-warranty parts replacements
- Maintain record of all repairs, shipping and equipment information in Service Desk ticketing solution
- Provide 3rd level technical support
- Diagnose and repair Windows Desktop software
- Install software as required
- Scan for and remediate security vulnerabilities
- Recommend proven vulnerability remediations for application to broader audience
- Maintain asset list of retired / recycled inventory
- Provide updates to leadership on treads and / or recurring issues with hardware and software
Job Qualifications
Education :
Experience :
Working Days :
Shift and hours to be determined.
Working Shift :
Shift and hours to be determined.
Work Days and Shift are estimates and are subject to change, at any given time, based on job scheduling and / or business levels. Any information listed regarding Days and Shifts shall be considered a guideline of expectations for the specific position at the time of posting.
Join the OD Family Today!
As a Full Time member of our Family, you and your family are eligible to receive :
Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and / or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and / or veteran status, or any other characteristic protected by applicable law(s).
