Technical Support Representative III

Description
Provide customers with preventative maintenance and configuration recommendations to improve product usability, performance and customer satisfaction
Plan to implement, analyze, maintain, and support PC security
Provide updates to leadership on trends and/or recurring issues with hardware and software
Develop and maintain documentation to maintain secure computing environment
Perform system and application vulnerability testing and communicate results to management
Serve as point of contact for all warranty and non-warranty parts replacements
Provide Tier 3 technical support.
Test, document and recommend applications and operating system updates
Diagnose and repair Windows Desktop software
Serve as liaison to leadership on treads and/or recurring issues with hardware and software
Work with vendors and business partners to remediate hardware and applications challenges
Skills
Windows 10, Hardware, Imaging, Desktop, Support, Troubleshooting, Desktop engineering, Powershell, Help desk
Top Skills Details
Windows 10,Hardware,Imaging,Desktop
Additional Skills & Qualifications
Looking for someone who can server as a Tier 3 desktop support tech/engineer.
Experience Level
Expert Leve
Pay and Benefits
The pay range for this position is $30.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Thomasville,NC.
Application Deadline
This position is anticipated to close on Apr 4, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.