Deposit Operations Analyst

Summary :

The Deposit Operations Analyst performs high volume, time-sensitive, routine and repetitive tasks requiring intermediate research and problem-solving skills in a fast-paced environment. They ensure their work adheres to regulations and complies with departmental policies, risk avoidance standards and service level agreements, which include data review, analysis, entry, verification, and reconciliation of all related entries to the bank's core processing system. They provide excellent service to all partnering lines of business. They also work with all levels of bank management to ensure service delivery and accurate reporting to aid in implementation of strategic plan and company brand.

Essential Functions :

• Verifies new accounts, closed accounts and maintenance performed by branch staff to ensure compliance with bank procedures, regulations and tax reporting requirements
• Tracks missing account documentation and follows up for completion
• Print notices, statements, interest checks
• Sets-up electronic banking services for retail and business online banking customers
• Serves as bank expert for all retail and business online and mobile banking services, bill payment services, and wire transfer services
• Assists retail and commercial partners in responding to and resolving customer issues; responds to requests for deposit account research and verifications
• Manages inactive and controlled accounts; processes daily exceptions and related reports; reviews stop payments; approves mobile deposits; ensures that all ACH returns and IAT have been posted, and that all ACH entries are valid
• Tracks Reg D violations and provides customer notification as required
• Processes garnishments and levies
• Disputes any unauthorized debit card transactions
• Prepares and submits IOLTA remittance
• Completes GL Entries and reconciliation
• All employees will be responsible for understanding and complying with the letter and spirit of all government regulations including, but not limited to the Bank Secrecy Act, that apply to the bank's specific operations

Supervisory Responsibilities :

This position has no supervisory responsibilities

Work Environment :

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands :

This position requires sitting at a computer station for extended periods of time.

Position Type / Expected Hours of Work :

This is a full-time position. Days and hours of work are flexible but should be agreed upon with the employee's supervisor.

Travel :

Occasional travel to other ODNB branches can be expected for this position.

Work Authorization / Security Clearance :

Must be eligible to work in the United States.

AAP / EEO Statement :

Old Dominion National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ODNB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ODNB expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ODNB's employees to perform their job duties may result in discipline up to and including discharge.

Other duties :

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Requirements

Competencies :

Education and Experience :