Retail Banking Manager

Description

Summary:

The Retail Banking Manager oversees the sales, operations, and business development within the branch. This position serves as the lead supervisory role within the branch and is responsible for managing and developing the retail banking team. 

Essential Functions:

• Exercise appropriate judgment when decisioning overdrafts, wires, negotiable instruments, etc. while utilizing the tools provided and acting within the authorities of the position.

• Examine checks deposited and determine proper funds availability based on regulation requirements and complete hold notices. Approve large deposits. 

• Exercise appropriate oversight of all teller line and platform roles with enhanced focus on policy/procedure adherence and sound judgement. Provide real-time feedback and coaching sessions to team members

• Answer advanced customer inquiries regarding interest rates, service charges and account histories while complying with disclosure requirements, regulations and consumer privacy policies.

• Cross-sell bank products and services.

• Accept and facilitate consumer loan applications as a NMLS-registered representative.

• Oversee daily branch settlement and review reconciliation for accuracy; enforcing branch cash limits.

• Manage internal audits of the teller line and stay within compliance of Retail and Bank policy. 

• Analyze transactions and make the appropriate decisions for approving RBI, RBII, and Senior Retail Banker transactions.

• Attend external business development/networking opportunities in an effort to grow deposits

• Conduct external sales calls to develop new business within the branch market.

• Research and resolve customer problems, acting as the customer liaison between other bank departments when necessary.

• Research customer questions regarding electronic funds transfers and initiate “Reg E” disputes when appropriate, including the completion of all necessary documents and affidavits.

• Maintain operational soundness of the banking center by ensuring all audit safeguards are being followed in accordance with procedures.

• All employees will be responsible for understanding and complying with the letter and spirit of all government regulations including, but not limited to the Bank Secrecy Act, that apply to the bank’s specific operations.

Requirements

Competencies

1. Customer/Client Focus.

2. Personal Effectiveness/Credibility.

3. Problem Solving/Analysis.

4. Teamwork Orientation.

5. Initiative.

6. Stress Management/Composure.

7. Organizational Skills.

8. Technical Capacity.

9. Team Management/Leadership.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 

Physical Demands

This position requires sitting at a computer station for extended periods of time. 

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are typically Monday through Friday, 8:45 a.m. to 5:15 p.m. 

Travel

No extensive travel is expected for this position however the candidate must have reliable transportation to and from work.  In addition, must be willing to travel to branch locations with-in market to provide coverage in cases deemed necessary.

Required Education and Experience

• 4 years or more of banking experience required

• Customer service experience strongly preferred

Additional Eligibility Qualifications

None required for this position. 

Work Authorization/Security Clearance

Must be eligible to work in the United States.

AAP/EEO Statement

Old Dominion National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ODNB complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

ODNB expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ODNB’s employees to perform their job duties may result in discipline up to and including discharge.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.