What are the responsibilities and job description for the Branch Services Representative - Old Hickory position at Old Hickory Credit Union?
At Old Hickory Credit Union, you’ll find a supportive family-style environment and a dedication to serving the community. Since 1934, we have prided ourselves in providing excellent customer service and a wonderful overall experience to our members. Employment at OHCU comes with competitive pay, on-the-job training, growth opportunities, and a community of coworkers who will be excited to meet and work with you.
We are growing and looking for a friendly, service-driven, outgoing team member to help us fulfill our mission: “Making a positive difference in our neighbors' lives!” This full-time BSR position, located at our Old Hickory, TN branch, assists our members with their financial information, questions, and needs in a hybrid role of closing loans for members and opening new memberships along with completing teller transactions. OHCU employment includes a robust benefits package.
Working hours: 7:45 AM - 4:00* PM Monday-Thursday, 7:45 AM - 5:00* PM Fridays
- plus time to wrap up and close, which varies by day
Responsibilities and Duties:
- Must be able to count cash and balance a teller drawer daily
- Open new accounts, close accounts, make/edit changes with accurate information. Will open various types of accounts and will learn these accounts and be knowledgeable when speaking to members.
- Will converse with members and listen for their needs and offer solutions
- Take, process, and close loan and credit card applications/requests for members.
- Discuss/educate members on potential loan products and explain products/benefits to enhance member education
- Scan documentation from loans and new accounts accurately
- Greet members and provide a great experience for them while visiting the credit union
- Punctual and reliable
- Perform other duties as assigned
Qualifications/skills:
- Bilingual (Spanish) is a plus
- High School diploma or equivalent
- Previous banking experience strongly preferred
- Sales background strongly preferred
- In addition to a background and credit check, candidates must be able to pass a drug screen
Benefits:
- Medical, Dental, Vision
- 401K with Company Match
- Life (company paid)
- Short Term Disability (company paid)
- Long Term Disability (company paid)
- AD&D (company paid)
- Telemedicine (company paid)
- Paid federal holidays after probation
- Paid Time Off
- Birthday time off
- Tuition reimbursement
Equal Opportunity Employer: Old Hickory Credit Union does not discriminate against individuals on the basis of race, creed, color, gender, religion, national origin, age, disability, veteran status, pregnancy, marital status, citizenship status, sexual orientation, gender identity, genetic information, or any other classification protected by applicable laws.
*This position receives an hourly base rate and is eligible for additional unlimited, monthly incentive pay.*
Job Type: Full-time