What are the responsibilities and job description for the Loan Servicing Specialist position at Old Point Financial?
Description
We are seeking talented individuals, who love making a difference in helping others, to join our team!
Have you wondered what it is like to work for an organization voted for one of the Top Workplaces in Hampton Roads nine years in a row? Well, we just received our ninth-year award! At Old Point, we believe that when people feel valued, respected, and included they will be more successful. This belief is a critical component to our continued success. We are committed to an equitable and inclusive environment that promotes and values diversity and reflects the communities to which we are dedicated.
Under general supervision performs a wide variety of complex loan servicing tasks that are in compliance with regulatory and bank policies and procedures.
Essential Functions
- Boards all consumer, commercial, and mortgage loans on the Bank's loan core
- Services and maintains the existing loan portfolio. Includes but is not limited to loan maintenance, code corrections and / or changes, reversals, and reapplication of payments, settlement of loan general ledger accounts, escrow functions, participation functions, and collateral monitoring.
- Responds to and resolves internal and external customer inquiries and requests in a timely and professional manner through ticketing system and the Contact Center.
- Accurately quote loan payoffs in a timely manner.
- Monitors and maintains daily and monthly reports.
- Performs charge-off and non-accrual functions.
- Collaborates with other internal departments to resolve all loan-level exceptions.
- Tests system releases for new functionality and assurance of existing functionality.
- Participates in projects as needed.
- Accountable for the understanding of and adherence to operational controls, policies, procedures and processes to ensure compliance with bank policies and related laws and regulations
- Performs other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
Position Requirements (Knowledge / Skills / Abilities)
Education / Experience :
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel and talk or hear and occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl. Specific vision requirements for the job include close vision (at 20 inches or less) and the ability to recognize colors.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The work environment is typically indoors and in an office setting. The noise level within the work environment is typically moderate.
The specific statements shown in each section of this position description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
