What are the responsibilities and job description for the IT Manager position at Old Republic Specialty Insurance Group?
Job Title : IT Manager
Job Location : Chicago, IL
Job Type : Full-Time
Department : Information Technology
Supervisor : Vice President, Information Technology
Office Schedule : Hybrid, 3 days in-office
Who We Are :
Old Republic International Corporation (ORI), which traces its beginning to 1923, is a Fortune 500 company and one of the nation’s 50 largest shareholder-owned insurance organizations. Our subsidiaries actively market, underwrite and provide risk management services for a wide variety of coverages, mostly in the general and title insurance fields.
Our Mission is to provide quality insurance security and related services to businesses, individuals and public institutions, and be a dependable long-term steward of the trust that policyholders, shareholders and other important stakeholders place in us.
Position Overview :
The IT Manager will lead and manage our teams within the IT Shared Services department. This role is crucial in ensuring seamless IT operations for our corporate office in Chicago and our remote subsidiary locations. The ideal candidate will be results-oriented, capable of motivating a team to deliver exceptional technical support. This includes timely issue resolution, proactive problem management, staff guidance and coaching, and consistent adherence to service level agreements (SLAs). This role offers a great opportunity to make a significant impact on the organization by ensuring smooth technology support operations.
Essential Job Functions :
- Plan and direct the work of a team of technical support specialists, including day-to-day operations, ensuring efficient and effective support delivery.
- Serve as the primary point of contact for escalated technical issues, providing hands-on support when necessary.
- Manage day-to-day standard operating procedures for technical support tasks.
- Streamline support and operations processes and procedures to improve efficiency.
- Identify area for improvement in technical support processes and implement changes to enhance service quality.
- Contribute to the annual enhancement of IT policies, procedures, and best practices.
- Communicate effectively with users, team members, and other stakeholders to ensure a clear understanding and resolution of technical issues.
Leadership and Team Management :
Qualifications :
Preferred Skills :
Old Republic International “ORI” is an Equal Opportunity Employer. ORI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
