Agency Services Operations Administrator

Summary

Job Description:

Are you an organized, detail-oriented professional with a passion for administrative excellence? We’re looking for a proactive and driven Agency Services Operations Administrator to support our growing team. In this role, you’ll play a key part in managing national licensing, compliance, auditing, and agent expansion initiatives—ensuring smooth operations and top-tier service for our agents and internal teams.

If you thrive in a fast-paced environment, enjoy collaborating across teams, and have a background in administrative support (preferably within title insurance or real estate), we want to hear from you! Join us and contribute to a dynamic team dedicated to excellence in agency operations.

Essential Duties And Responsibilities

• Prepares agency contract amendments specific to new states licensing appointments for National and Enterprise Agents.
• Coordinates the delivery and tracking of contract amendments related to on-going licensing initiatives within Agency Services.
• Provides regular reporting and communication regarding contract amendment status to agency management and sales staff.
• Activates / Assigns Agency ID’s in ADB upon receipt of signed amendments.
• Assist Agency Service Managers with new agent ADB set up and maintenance.
• Assist with tracking and storing E and O policies, and license renewal for National and Enterprise Agents.
• Ensures timely payment of state specific invoices on multiple platforms.
• Provide excellent customer service to agents, internal and external customers.
• Assist with various department projects to include regulatory and compliance related reporting and audit support.
• Provide month end back up support for remittance reporting and policy inventory.
• Complies with Company policies, procedures, regulatory requirements and completes mandatory company compliance training by prescribed deadlines.
• At a minimum, the ability to work your scheduled work hours, Monday through Friday to include overtime as requested by management.
• Perform other duties as assigned by management.
  
  

Knowledge, Skills And Experience Required

• Five years administrative or related experience required.
• Solid understanding of title insurance or real estate related terminology is preferred
• Ability to collaborate and interact effectively and professionally with all levels of management, employees and customers by email, phone, video conferences and in person
• Ability to work in fast paced environment while successfully performing under extreme time constraints and meets prescribed deadlines.
• Strong attention to detail with excellent organizational skills, with ability to prioritize and handle multiple tasks and projects.
• Ability to act independently with sound judgment and take initiative.
• Written and verbal communications are clear, grammatically correct and business appropriate.
• Actively listens and is mindful of the role body language, gestures and other nonverbal actions can play in communication.
• Basic computer skills including proficiency in Microsoft Office Suite and Outlook
  
  

Physical/Mental Demands

• The ability to work with confidential information and to keep confidences and work with sensitive data.
• The ability to perform under pressure and be flexible with disruptions throughout the workday is required.
• Repetitive and continual keyboard activity and interaction with display monitors is required.
  
  

Benefits May Include

• Comprehensive medical, prescriptions, dental and vision plans
• 401(k) plan with a discretionary company match
• Shareholder Purchase and Reinvestment Plan
• Basic life and accidental death and dismemberment insurance premium paid by the company
• Voluntary supplemental life insurance for employees, spouses and dependent children
• Fertility and Family Building Benefits
• Paid Disability benefits
• Paid time off programs
• 11 Company paid holidays per year
• Flexible spending account
• Health savings account (available to High Deductible Health Plan participants only)
• Employee Assistance Program
• Educational Assistance Program
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance and Accident Insurance
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge
• Transportation benefit plan for mass transit, parking and vanpool, in several markets
  
  

Note: If you currently are employed by Old Republic Title (or one of its wholly owned affiliated companies) please get in touch with your human resources representative regarding the application process.

For California applicants, please click the following link to view our CCPA Applicant Notice

Old Republic Title is an Equal Opportunity Employer