What are the responsibilities and job description for the Customer Service Specialist position at Old West Iron?
We are a small family business in Felt, Idaho (near Driggs, Tetonia, Victor) offering quality, hard-to-find iron hardware. We are a laid-back environment with a focus on productivity. Hourly wage based on experience, paid weekly.
Responsibilities
-Interact with customers via telephone calls and live chat to provide information and assistance
-Achieve productivity standards and goals while maintaining the highest level of customer service
-Process transactions and reply to inquiries about products and services
Additional Compensation:
Bonuses
Job Duties:
Answer incoming customer inquiries via phone, email and live chat
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested
Collaborate with management teams to stay updated on new products, services, and policies
Communication method(s) used:
In person
Chat
Phone
Work environment:
Office
Schedule:
Monday to Friday
No weekends
8 hour shift
Day shift
This Job Is:
A job for which military experienced candidates are encouraged to apply
A good job for someone just entering the workforce or returning to the workforce with limited experience and education
Open to applicants who do not have a college diploma
A job for which all ages, including older job seekers, are encouraged to apply
A good fit for applicants with gaps in their resume, or who have been out of the workforce for the past 6 months or more
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
Flexible schedule
Paid time off
Schedule:
Day shift
Monday to Friday
Ability to commute/relocate:
Tetonia, ID: Reliably commute or planning to relocate before starting work (Preferred)
Education:
High school or equivalent (Preferred)
Experience:
Call Center: 1 year (Preferred)
customer service: 1 year (Preferred)
relevant: 1 year (Preferred)
Language:
English (Preferred)
License/Certification:
ID Drivers (Preferred)
Work Location: In person
Salary : $14 - $18