Information Technology Support Specialist

Position Summary

The IT Support Specialist will be responsible for providing comprehensive technical support across helpdesk, network, and broadcast environments. This role requires a proactive individual with a strong technical background and excellent problem-solving skills.

Essential Duties and Responsibilities

Helpdesk Support:

• Provide first-level technical support to end-users via phone, email, and in-person.
• Troubleshoot and resolve support requests using a ticketing system.
• Assist with the setup and configuration of new hardware and software.

Network Support:

• Monitor and maintain network infrastructure, including switches, routers, and firewalls.
• Perform network troubleshooting to identify and resolve connectivity issues.
• Assist with network upgrades and the implementation of new technologies.
• Ensure network security by implementing and maintaining security protocols.

Broadcast Support:

• Provide technical support for IP broadcast systems and equipment.
• Assist with the setup, operation, and maintenance of IP-based broadcast hardware and software.
• Troubleshoot and resolve issues related to IP broadcast transmission and reception.
• Collaborate with the broadcast team to ensure seamless production and delivery of content using IP technologies.
• Maintaining broadcast transmission systems, ensuring high-quality service delivery for live events.
• Support the implementation of new technologies and broadcast solutions to enhance service offerings.
• Coordinate with external partners and vendors to ensure seamless transmission for live sporting and entertainment events.
• Ability to work shifts to support 24x7x365 production environments.

Minimum Requirements

• Experience in the broadcast and media industry with transmission, routing, switching, and distribution technologies, a plus.
• Strong technical IT skills, including maintaining server-based control systems, automation systems, and related infrastructure.
• Familiarity working with compressed and uncompressed video formats (SDI, SMPTE 2110, H.264,H.265,JPEG2000) and understanding of video stream metadata (timecode, closed captioning).
• Proficiency in IP networking, multicasting, and streaming media protocols (RTP, RTSP, UDP).
• Ability to perform physical tasks such as running cables, reorganizing server racks, and handling small physical labor in server room environments.
• Knowledge of broadcast TV standards, workflows, and delivery solutions.
• Solid understanding of IPv4 networking, routers, and Linux systems.
• Experience in server-building, maintenance, and hardware installations.
• Strong knowledge of Windows and Mac operating systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and problem-solve in fast-paced environments.
• 2 years of experience in IT support, network administration, or broadcast support.
• Must be able to speak English and Spanish.
• Multisite Job – Must have ability to drive between multiple office locations.