What are the responsibilities and job description for the IT Support Technician-Norcross GA position at Ole Mexican Foods, INC?
At Ole, our mission is to produce the finest Authentic Mexican inspired products with an unwavering commitment to quality and freshness. We believe that holding a seat at your dinner table is the ultimate compliment, and we strive to help families create wholesome, fun, and authentic eating experiences.
We are currently seeking an IT Support Technician to join our team at our Norcross, GA facility.
Duties/Responsibilities
· Manage, Configure, troubleshoot and repair Handheld scanners, Desktops, laptops, desk phones, printers, scanners, label printers etc.
· Track and update IT inventory
· Respond to hardware and software support issues from employees for Microsoft Office applications (Word, Outlook, PowerPoint, Excel), Phone/Voicemail, Printers, Mobile devices etc.
· Set up/remove user accounts on systems (network, email, phone, security, etc.)
· Set up/remove Office 365 accounts
· Create and maintain desktop and laptop images
· Set up and configure new computers
· Install application software
· Maintain (patches, updates and fixes) software used on desktop systems including OS, anti-virus and malware protection
· Lift, move IT equipment and rearrange work areas for employees
· Create and maintain process documents
· Basic networking skills like connecting the computers to domain, troubleshooting network connection issues etc.
· Perform miscellaneous related duties and other duties as assigned
THIS IS AN ONSITE POSITION, NOT REMOTE
#CB
