What are the responsibilities and job description for the Field Support Analyst- Norcross, GA position at Phoenix Metals?
Phoenix Metals Company is a metal distribution company with 17 locations across the United States. The company is a subsidiary of Reliance Steel & Aluminum Co., a Fortune 500 SEC registrant, and the largest metals service center company in North America.
Phoenix Metals Company has an immediate opening for a Field Support Analyst at our Peachtree Corners, GA location. A wholly owned subsidiary of Reliance Steel and Aluminum, Phoenix Metals is a metal processing company headquartered in Georgia with 17 locations across the eastern United States. The founders and employees of Phoenix Metals have cultivated a nurturing and supportive atmosphere allowing us to offer our customers top-notch personal attention. With this same mentality, the Phoenix Metals IT department is seeking the right Field Support Analyst to join the team.
JOB SUMMARY
The Field Support Analyst (FSA) is responsible for Support Desk and Field Operations tasks, providing on-site support to end users by installing, configuring, troubleshooting, and maintaining various types of software and hardware in support of our business offices and warehouses. The FSA must be able to quickly evaluate business problems and work towards solutions through collaboration across the FOC and RTS organizations. The FSA must be articulate, process driven, and have a strong desire to deliver outstanding customer service.
DUTIES AND RESPONSIBILITIES
- Provide level 1 and 2 (onsite and remote) help desk troubleshooting and ticket ownership, including account resets, Zebra scan guns, Lenovo computers, desktop and network printers, Zebra barcode printers, Ricoh document scanners, iOS and Android devices, Outlook / Office 365, and software including IBM iSeries, Lansa, MViX, and Datamagine
- Utilization of Service Now help desk ticketing to track and follow up on requests, incidents, and projects to ensure timely completion
- Coordinate and provide project support among key process owners
- Administer and support ManageEngine and SOTI MDM
- Loading and Deploying computers and warehouse IT equipment
- Monitor daily IBM logs to ensure the health of the environment
- Practice daily backup retention policies and procedures
- Resolve complex issues for supported Microsoft and IBM iSeries environments
- Develop and maintain system documentation for projects
REQUIRED & PREFERRED QUALIFICATIONS
Sedentary work - Exerting up to 10 pounds of force occasionally, and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Office setting; controlled temperature environment
We are an equal opportunity employer. All applicants shall be considered for employment without regard to their race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable Federal, state, or local law.
