What are the responsibilities and job description for the Account Director position at OLIVER Agency - North America?
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
About the role
OLIVER is hiring an Account Director to join the team. We're expanding our scope of work and building a new team that partners with OLIVER teams around the globe, serving our client with efficient, effective creative. Those with creative-agency experience managing big-brand and / or B2B relationships with have an edge.
What we want to see is a proven track record of balancing day-to-day management with big-picture leadership, and the ability to spot and chase new opportunities. You should have a knack for building and implementing processes and for solving problems, and you will have proven yourself as a safe pair of hands on the day-to-day management of the account.
This is a great opportunity for a level-headed, strategic thinker, who has gravitas with a client. The success of the role will rely on your ability to spot opportunities to help clients achieve their business ambitions. Most important, this role requires a courteous, positive and high-energy individual with great people skills. We value hard work, and we want to have fun doing it.
What you will be doing :
Client services
- Ensuring that the client experience is as positive as possible. Encouraging a positive, proactive solution-first attitude, with clear communication in person, supported by documentation in email.
- Responsible for brand guardianship on their projects within the team.
- Looks to constructively challenge the client and will proactively work with project teams to present any added-value solutions.
- Negotiate to create win-win compromises with your client on behalf of your team members, where needed.
- Where clients experience a negative service or we do not come across in the best light, escalate this to the Business Director / Managing Partner to ensure that it does not happen again.
- Keeps up to date with industry news, agency case studies and innovations that the clients can learn from.
Processes
Project delivery
Team development and inspiration
What you need to be great in this role :
Req ID : 8525
LI-FD1
LI-director
About OLIVER :
OLIVER believes that agencies work better inside a brand's organization - delivering more effective work at the speed and flexibility required to drive modern businesses forward. Using our unique methodology, and supported by bespoke technology, we design, build, and operate specialist, custom creative ecosystem with our clients. We believe that proximity enables better collaboration, leading to better marketing solutions.
Established in 2004, our model is now driven by nearly 3,000 people worldwide, working across more than 200 custom creative ecosystems in over 25 countries. We are the undisputed leader in our space, which means we carry the responsibility and humility that comes with breaking new ground, continually evolving one of the most transformative agency models in history. People who join OLIVER come to us from all stages of their careers, from entry-level to agency veteran. They find a culture of entrepreneurism, direct and meaningful client impact, deep collaboration across offices and teams, and frankly, a bit of the unknown. If you're most comfortable in safe, predictable environments, OLIVER may not be for you. That said, we will also give you the support, tools, feedback, and recognition to be your best - we want you to achieve what you strive for. The opportunities for growth are as wide as you can make them.
Our Values and how to live them
We've set ambitious, market-leading environmental and social goals around sustainability at OLIVER. We have committed to be net zero by 2030 and take far reaching action on DE&I in the sector. We expect everyone to contribute to our mission, embedding sustainability into every department and through every stage of the project lifecycle.
Inside Ideas Group and its' affiliates are equal opportunity employers committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All suitable applicants shall be considered for employment without regard to race, ethnicity, religion, gender identity, sexual orientation, age, neurodiversity, disability status, or any other characteristic protected by local laws.
Inside Ideas Group and its affiliates and subsidiaries have an internal recruitment department. IIG does not accept unsolicited resumes from any source other than directly from a candidate.
Salary : $130,000 - $140,000
