Communications and Data Coordinator

Job Description

Job Description

Job Title : Communications and Data Coordinator

Team : Development

Classification : Full-Time, Non-Exempt

Reports To : Director of Development

Direct Reports : None

Effective Date : February 2024

Position Summary

The Communications and Data Coordinator writes and edits all copies used for print, digital, and marketing or solicitation communications. This individual will be responsible for increasing OG’s public presence through the management of social media and email engagement strategy and execution. In addition, this position will leverage data analytics to help build strong relationships with our donors, drive engagement, and maximize lifetime donor value. They will work closely with cross-functional teams to monitor donor behavior, improve retention strategies, and ensure an exceptional donor experience. This role will support our mission to optimize donor acquisition, retention, and engagement.

Position Qualifications

For Employment with Oliver Gospel

A born-again believer in Jesus Christ

Affirm without reservation Oliver Gospel’s Statement of Faith

Fully support Oliver Gospel’s Mission and Vision Statements

Ability and desire to work in harmony with other Oliver Gospel employees

Be on time and ready to work at the assigned work location on every scheduled day of work

Due to sensitivity for potential impact upon Oliver Gospel’s Program Participants, the use of tobacco and / or vaping products is not permitted during scheduled work hours or at any Mission event

Valid South Carolina driver’s license

For the Communications and Data Coordinator

Bachelor’s degree in business, Marketing, Data reporting, Nonprofit industry or a related field preferred

Experience in social media marketing and analytics or a minimum of 3-5 years of experience in donor relations, fundraising, or customer success management in a nonprofit or similar environment desired.

Experience in copy writing and journalism preferred.

Proficient in Microsoft Suite required.

Strong experience in data analytics, with proficiency in tools like Excel, Tableau, Google Analytics, or similar platforms preferred.

Experience in using data to optimize donor engagement and retention required.

Position Responsibilities

Oversee the prospecting, scheduling, and execution of guest and community member interviews and photography for storytelling.

Strategically create and execute solicitation, cultivation, and stewardship emails

Responsible for the management and segmentation of OG’s email address list

Track progress of social media and email traffic and provide analytical support.

Organize and increase the growth of public relations opportunities for OG.

Develop and cultivate a portfolio of local media and advertising partnerships.

Oversee the development and broadcast of crisis messages in collaboration with the designated response team.

Plan and deploy press releases and other forms of OG news to the public.

Create, implement, and execute a social media content calendar.

Create, edit, and / or maintain OG’s acknowledgement copy and formatting.

Assist the Creative Design team in capturing quality, and inspiring photos of OG’s work.

Analyze donor data to segment the donor base by key characteristics (donation behavior, giving capacity, engagement level).

Analyze donor retention rates, identify trends and factors contributing to donor churn, and develop strategies to reduce donor attrition.

Use predictive analytics to identify at-risk donors and proactively engage them with tailored communication and support.

Measure the effectiveness of fundraising campaigns by analyzing response rates, donation amounts, and donor behavior.

Provide actionable insights to improve campaign strategies, targeting, and messaging.

Maintain accurate donor databases and ensure data integrity.

Provide regular reports on key performance indicators (KPIs) related to donor engagement, retention, and lifetime value.

Work to implement new tools and improve donor data collection and analysis.

Utilize CRM systems and data analytics tools to gather insights and track performance.

Ensure data-driven insights are shared and used to inform donor engagement strategies across the organization.

Perform other duties as assigned.

Core Competencies

Ability to communicate a complete and compelling story

Excellent writing, research, and communication skills

Exemplary knowledge of social media optimization

Exemplary interview and journalism skills

Detail-oriented, proactive, and results-driven.

Strong problem-solving and critical-thinking abilities.

Passion for using data to create positive social impact

constant learner

Excellent interpersonal skills

Excellent attention to detail and time management

Self-starter with the ability to work independently and as part of a team

Integrity in dealing with people, finances, and confidential information

Ability to flesh out ideas and meet deadlines

Motivated problem solver

Flexible and adaptable in a fast-paced environment

Mental and Physical Demands

Ability to concentrate and apply mental processes

Ability to work with disruptions, critical issues, and emotional individuals

Ability to work with a positive attitude

Ability to move seamlessly from one task to another

Ability to participate in travel experiences

Ability to remain in a stationary position for long periods of time

Ability to move about inside the facility to engage employees, residents, and / or guests

Ability to operate a computer and other office machinery for long periods of time

Ability to adapt to new technology and software

Ability to frequently lift, carry, push and / or pull items weighing up to 25 pounds

Ability to engage in limited exposure to publicly transmitted diseases, such as colds, viruses, etc.