Job Description
Job Description
Job Title : Connections Intake Coordinator
Team : Toby’s Place
Classification : Full-Time, Non-Exempt
Reports To : Toby’s Place-Program Manager
Direct Reports : None
Effective Date : November 2024
Position Summary
The Connections Intake Coordinator will work under the direction of and in close association with Toby’s Place Program Manager. Additionally, this role works in high collaboration and cooperation with other key program staff. This role is primarily responsible for implementing a comprehensive plan to quickly connect people in need to services provided by Oliver Gospel or to other appropriate community, social service, or ministry providers. She is specifically responsible for Intake of the Women’s shelter and will also communicate some of the family or individual’s immediate needs upon arrival to key staff.
Position Qualifications
For Employment with Oliver Gospel
- A believer in Jesus Christ
- Affirm without reservation Oliver Gospel’s Statement of Faith
- Fully support Oliver Gospel’s Mission and Vision Statements
- Ability and desire to work in harmony with other Oliver Gospel employees
- Be on time and ready to work at the assigned work location on every scheduled day of work
- Due to sensitivity for potential impact upon Oliver Gospel’s Program Participants, the use of tobacco and / or vaping products is not permitted during scheduled work hours or at any Oliver Gospel event
- Valid South Carolina driver’s license
For the Connections Intake Coordinator
Experience in a related field as a coordinator and or / liaisonKnowledge of addiction, mental illness, poverty and homelessness, shelters, and residential programsAbility to engage and work well with people from various backgrounds and culturesAbility to build collaborative relationships with social, ministry and other community service resourcesStrong administrative and organizational skillsAbility to use and research resources on an ongoing basisProactive with a continuous improvement mindsetNavigate change / shift priorities well and juggle a high volume and frequency of workloadAbility to work independently while staying aligned with the priorities of the ManagerKnowledge and experience with PC-based software, basic technology, and relevant applications and office equipmentPosition Responsibilities
Serves as first point of contact for potential guests and referral sources to complete pre-assessments and intake applicationsAnswer phones, check voicemail and emails regarding referrals to ensure the intake process flows smoothly and respond in a timely mannerProvide exceptional customer service during telephone, face-to-face and virtual interviews. This position will be required to schedule off site face to face interviews as neededClearly convey OG’s mission and Toby’s Place program offeringsCoordinate new intakes with Life Development Supervisor and Program ManagerInput intake residents into HMISEngage in continuous quality improvement, quality assurance and data integrity as it relates to HMISAssist with onsite intake procedures as neededCollaborate with and make referrals to social service and ministry providers on behalf of guestsEstablish and maintain collaborative partnerships within the communityRemain current on all community resources related to addiction, mental illness, poverty and homelessnessIdentify resources and support for individuals who the mission may not be able to provide shelterMaintain upkeep of community resource binder / materialsCollaborate with the Development Team by providing program data and information as requestedActively participate in assigned meetings and complete assignments in a timely mannerInitiate strong and consistent communication with manager and peersComplete other duties and projects as assigned including but not limited to administrative support tasks as requestedCore Competencies
Builds relationships with those who experience homelessness, addiction, mental illness, or povertyBuild relationships with individuals and groups with diverse demographic and cultural characteristicsStrong team playerClear understanding and application of organizational structureStrong detail orientationEstablishes and maintains effective working relationships, with proper boundariesAbility to prioritize with an emphasis on quality and accuracy of workAbility to solve problems and think criticallyAbility to use sound judgment in decision makingAbility to perform all duties with integrity and excellenceAbility to maintain confidentiality at all timesDemonstrates a respectful and Christ-like manner in all interactionsMental and Physical Demands
Ability to work in a changing, growth-oriented environmentAbility to concentrate and apply mental processesAbility to work with disruptions, critical issues and emotional individualsAbility to diffuse / de-escalate difficult and / or emotive situationsAbility to operate with a positive attitudeAbility to move seamlessly from one task to anotherAbility to operate common office equipment for long periods of timeAbility to move about within facilities to engage peers and guestsAbility to frequently bend, squat, kneel, reach upward and / or outward in performing tasksAbility to lift, carry, push and / or pull items weighing up to 25 poundsAbility to engage in limited exposure to health-related issues such as colds, viruses, etc.
