What are the responsibilities and job description for the Front Office Supervisor position at Oliver Hospitality Payroll, Llc?
Position Details:
As a Front Office Supervisor, you will oversee and manage Front Office operations to ensure exceptional guest service and financial success, while providing support to the Front Office Manager.
Responsibilities:
- Assist with managing Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
- Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
- Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
- Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
- Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
- Ensure compliance with Company standards
- Complete audit procedures as needed
Physical Requirements:
- Must be able to work on your feet for up to 12 hours. Position requires prolonged standing, bending, stooping, twisting, and lifting products and supplies weighing 20 pounds and occasional lifting and/or moving up to 50 pounds as well as repetitive hand and wrist motion.
This job description serves as an overview of the responsibilities associated with this role, with the understanding that these duties may evolve over time. Additionally, you may be entrusted with additional duties as assigned.
Qualifications:
- A minimum of 2 years of Front Office supervisory experience in the hotel, leisure, and/or retail sector
- High level of IT proficiency
- High level of commercial awareness and sales capabilities
- Experience of managing people and developing people
- Previous experience of managing a department and Profit and Loss account
- Excellent leadership, interpersonal and communication skills
- Hospitality experience preferred
- Must be eligible to work in the USA
