Oliver Wyman - Global Head of Knowledge Technology - New York

Oliver Wyman is a global leader in management consulting. With offices in 60 cities across 29 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 5,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].

For more information, visit www.oliverwyman.com. Follow Oliver Wyman on Twitter @OliverWyman.

Job Overview:

The Global Head of Knowledge Technology at Oliver Wyman will play a pivotal role within the senior leadership team, spearheading the strategic direction and operational management of all technology utilized by the knowledge team. This position demands a visionary leader with a robust understanding of artificial intelligence (AI) and its transformative impact on the knowledge and information services industry. The successful candidate will leverage their expertise in technology, particularly within the Microsoft ecosystem, to enhance knowledge management processes and drive innovation.

As the Global Head of Knowledge Technology, you will be at the forefront of transforming how Oliver Wyman leverages technology to drive business impact. You will have the opportunity to shape the technology and systems that will have an impact on the future of the Knowledge function within a dynamic and collaborative environment, working alongside some of the brightest minds in the industry. If you are passionate about technology and its potential to revolutionize knowledge services, we invite you to apply and make a difference at Oliver Wyman.

Key Responsibilities:

Strategic Leadership:

• Develop and execute a comprehensive technology strategy for the knowledge team that aligns with Oliver Wyman’s overall business objectives.
• Collaborate with senior leadership to identify opportunities for leveraging technology to enhance knowledge services and deliver value to Oliver Wyman and its clients.
• Build a strong working relationship with the IT team within Oliver Wyman to understand developmental roadmaps and opportunities for leverage and success.
  
  

Technology Management:

• Oversee the implementation and optimization of technology solutions, with a focus on Microsoft SharePoint Online and the broader Microsoft suite, ensuring they meet the evolving needs of the knowledge team.
• Evaluate and integrate emerging technologies, including AI and machine learning, to improve knowledge management practices and enhance search capabilities.
  
  

Search Expertise:

• Lead initiatives to enhance search functionalities within knowledge systems, ensuring that information retrieval is efficient, effective, and user-friendly.
• Collaborate with IT and knowledge management teams to develop and refine search algorithms and indexing strategies that improve access to information.
  
  

Stakeholder Engagement:

• Interface with various stakeholders, including consultants, clients, and internal teams, to gather specific requirements and insights that inform technology development and deployment.
• Foster a culture of collaboration and knowledge sharing across the organization to ensure that technology solutions are effectively utilized.
  
  

Performance Measurement:

• Establish metrics and KPIs to assess the effectiveness of knowledge technology initiatives and their impact on business performance.
• Regularly report on progress, challenges, and opportunities to senior leadership and recommend adjustments as necessary.
  
  

Team Development:

• Mentor and develop a high-performing team, promoting continuous learning and professional growth.
• o Champion knowledge sharing and best practices within the team and across the organization.
• o Role model Oliver Wyman values.
  
  

Qualifications & Skills:

• Bachelor’s degree in a relevant field; advanced degree preferred.
• Strong industry knowledge around evolving technology trends and developments.
• Minimum of 12 years of experience in research, data management, or vendor relations, with a proven track record in a leadership role.Strong understanding of research methodologies, data analytics, and vendor management practices.
• Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Demonstrated ability to lead and manage teams in a global, multicultural environment.
• Proficiency in research tools and technologies that enhance data collection and analysis.
  
  

Key Competencies:

• Strategic Thinking
• Leadership and Team Management
• Negotiation and Vendor Management
• Problem-Solving and Analytical Skills
• Communication and Presentation Skills
• Adaptability and Resilience
  
  

The applicable base salary range for this role is $163,000 to $221,000.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Oliver Wyman, a business of Marsh McLennan (NYSE: MMC), is a management consulting firm combining deep industry knowledge with specialized expertise to help clients optimize their business, improve operations and accelerate performance. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit oliverwyman.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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