What are the responsibilities and job description for the Customer Service Account Coordinator position at Ollie's Bargain Outlet, Inc.?
Job Title: Customer Service Supervisor
Summary:
We are seeking an experienced and customer-focused Customer Service Supervisor to lead our sales team in providing excellent customer experiences and ensuring efficient front-end operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a passion for selling merchandise.
Key Responsibilities:
- Lead a sales team of enthusiastic and motivated Associates who provide exceptional customer service.
- Resolve customer complaints and issues promptly and fairly.
- Maintain the visual appeal of the front end by adhering to merchandising standards.
- Ensure that all front-end operations meet company expectations and store standards.
- Assist in developing and evaluating front-end Associates.
Requirements:
- Minimum 1-2 years' experience in retail with a mid-size to large service-oriented business.
- Ability to work evenings, weekends, and holidays as needed.
- Able to supervise and motivate a team.
- Excellent communication and problem-solving skills.
Benefits:
- Medical, dental, vision, and RX coverage after 90 days.
- 401K plan with generous company match and immediate vesting.
- Strong field sales career growth and talent development opportunities.
About Us:
Ollies Bargain Outlet Inc. is an equal opportunity employer committed to diversity and inclusion. We value talented individuals from diverse backgrounds and promote a culture of respect and inclusivity.
