IT Manager- Application Administrator/Public Safety

• Leads individuals and teams, builds and maintains engagement, and nurtures a culture of growth to promote a work environment where every employee can reach their full potential.
• Recommends hiring, promotions, and assignments for team members, and provides regular and timely feedback. Manages employee performance, documentation, and disciplinary actions.
• Coordinates work with other functions within ITS to facilitate teamwork and provide outstanding customer service
• Designs and implements projects in coordination with the ITS leadership team, including:
• Develops and utilizes detailed work plans when facilitating the exploration, design and implementation processes of major work activities, such as developing automated systems and process, acquiring and implementing software, and all other IT activities
• Manages, recommends and reviews end user computer activities and processes including outsourcing, implementation and testing of purchased technology solutions, request for major system changes, and requests for new technology
• Develops, implements and maintains continuous improvement processes
• Assists in strategic planning in partnership with multiple agencies and internal groups in the development of long and short range countywide information technology plans
• Works with user groups, develops periodic user satisfaction surveys; recommends actions in response to results
• Develops customer service standards along with ITIL best practices for service operation and continuous improvement including incident, problem, change and service desk operations
• Develops feasibility, cost justification, and cost effectiveness studies. When appropriate, develops requests for proposals with evaluation and selection criteria, analyzes vendor responses, and recommends best alternative
• Performs other general support duties as required

• Functional knowledge of end user client support systems and processes
• Functional knowledge of processing platform concepts, capabilities, and application, including but not limited to; and user client devices, client/server, and cloud services
• Functional knowledge of operating system software function, concepts and capabilities
• Functional knowledge of computer hardware environments: An understanding of computer, network and software functions
• Working knowledge of end user Computing (EUC), devices, software and enterprise applications
• Working knowledge of networking function, concepts and requirements
• Excellent skills in analytical thinking and problem solving
• Excellent business relationship and customer service skills across multiple agencies
• Excellent skills in organization and activity coordination
• Excellent skills in teamwork, interpersonal interaction and people management
• Excellent skills in professional verbal and written communications
• Excellent skills in the analysis and design of manual and automated processes
• Skilled in planning, organizing and, as a team member, accomplishing work in a timely and effective manner
• Ability to manage projects in an information technology environment
• Ability to analyze business requirements, develop effective solutions and supervise implementation of solutions
• Ability to train, supervise and foster the professional development of others
• Ability to create and effectively utilize detailed work plans

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment: In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

Salary : $88,358 - $147,576