IT Systems Support Analyst - M365

Expected starting salary $35.37 to $53.31 (hourly).  Full range $35.37 to $59.07.

Bachelor's degree from an accredited college or university in computer science or related field and three (3) years of experience in a similar position as listed in the work functions.

OR

A combination of education and experience equivalent to seven (7) years of experience in a similar position as listed in the work functions.

Regular and reliable attendance is a necessary component of job/position. Individuals required to use County vehicles and equipment must have a valid driver's license and be free of any major traffic violations for the last three (3) years.

• Provides advanced Information Systems (IS) solution integration, administration of Microsoft applications across the entire M365 platform for end user business solutions.
• Provides technical and/or business application consulting in research, evaluation, maintenance of M365 products introduced into the environment and support.
• Develops and implements training, documentation, coordination of user groups, change management functions, and implementations for all M365 products.
• Manages the implementation and integration of M365 applications with core systems County wide.
• Collaborates with ITS Workgroups on the proper procedural and system operational functions between assigned departments, ITS, system vendors, and state agencies relative to the automated systems; coordinates related activities between management and user personnel 
• Collaborates with other teams in ITS and customers to inform, provide technical input and assistance.
• Provides after-hours support for systems that are identified in an SLA.
• Performs related duties as required.

• Thorough knowledge of Microsoft 365 applications and other modern workplace applications.
• Thorough knowledge of technical specialty including industry best practices.
• Knowledge of advanced information systems integration, administration, optimization and support.
• Knowledge of computer systems and applications across various platforms for business.
• Knowledge technical engineering systems in a complex computing environment.
• Skill in analytical thinking and problem solving.
• Skill in teamwork and interpersonal interaction.
• Skill in leading projects and technology initiatives.
• Skill in creating training documents.
• Ability to quickly learn and adapt to new technologies.
• Ability to provide technical leadership to other staff.
• Ability to analyze requirements, develop effective solutions, and manage solution implementation.
• Ability to work in a team-oriented; collaborative environment.
• Ability to communicate effectively both verbally and in writing.
• Ability to organize and prioritize workload.
• Ability to establish and maintain effective working relationships with others.

Persons with disabilities: the above is a general listing of job duties. Essential and non-essential functions may vary by individual position. Reasonable accommodations may be available for both essential and non-essential job duties.

Physical Demands and Work Environment: In compliance with Americans with Disabilities Act, the following represents the Physical and Environmental Demands:

Salary : $73,570 - $110,885