What are the responsibilities and job description for the Patient Account Representative - Customer Service position at Olmsted Medical Center-MAIN?
Job Description
Job Description
1.0 FTE - Day Shift
Starting Pay - $20.17 to $25.21 (Based on Experience)
At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.
Medical Insurance
Dental Insurance
Vision Insurance
Basic Life Insurance
Tuition Reimbursement
Employer Paid Short-Term Disability and Long-Term Disability
Adoption Assistance Plan
Qualifications :
Minimum of an Associates degree in a Business-related field or equivalent experience required
Excellent computer skills required
Medical background preferred
Medical terminology experience preferred
Strong understanding of business and accounting concepts
Job Responsibilities :
Answers incoming phone calls from patients.
Answers questions regarding billing and insurance.
Establishes payment arrangements while adhering to OMC guidelines.
Updates demographic information.
Updates insurance records and files claims as necessary.
Itemizes patient accounts upon request.
Documents conversations and events at the account level.
Documents and forwards billing issues to Coding Team for review. Follows-up as needed.
Documents patient care inputs to Patient Relations department for review. Follows-up as needed.
From insurance companies
Answers questions regarding CPT and ICD10 coding.
Sends out claim forms as necessary.
Sends additional documentation for claims as necessary from other internal and external customers.
Collections
Monitors Aged Trial Balance through use of Credit and Collections Module.
Reviews accounts for increase in payments.
Routes delinquent accounts to 1st Party TAG
Routes accounts to Collection placement as necessary.
Working knowledge of collections procedures and FDCPA laws.
Reviews account credit balances for errors and overpayments. Issues refunds.
Assists in development and implementation of procedures.
Attends education and training seminars.
Sends patient portal invites and new username requests as patient’s request.
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