Patient Access Supervisor

1.0 FTE - Day Shifts 

Starting Pay - $28.75 - $35.94 (Based on Experience)

At Olmsted Medical Center, we value our employees and are committed to providing a comprehensive and competitive benefits package. To keep up with the evolving trends, Olmsted Medical Center offers the following for employees who are employed at a 0.5 FTE or higher.

• Medical Insurance
• Dental Insurance  
• Paid Time Off
• Vision Insurance
• Basic Life Insurance
• Tuition Reimbursement
• Employer Paid Short-Term Disability and Long-Term Disability
• Adoption Assistance Plan

Qualifications:

• Minimum of an Associate’s Degree in a Business Management related field, preferred
• Three years’ experience in a patient access environment with direct supervisory experience or similar experience, preferred
• Excellent communication and teaching skills
• BLS certification

Job Responsibilities:

• Hires qualified personnel; trains and disciplines as required.
• Conducts performance evaluations in a timely manner.
• Responsible for regular (monthly desired) meetings with all patient access staff with the goal of maintaining consistent practices and expectations.
• Ensures that staff are functioning in an efficient and effective manner, seeking improvements to methods and processes.
• Establishes quality improvement goals for department staff, which may include accuracy of data gathered, timely phone response, excellent customer service skills, and volume information, etc.
• Attends regular training to keep scheduling system skills up to date.
• Provides ongoing training for patient services staff.
• Provides feedback on accuracy and expectations on a regular basis.
• Provides regular communication to staff on changes that may affect them (new clinicians, changes in practice, new services, etc.).
• Maintains proficiency with computer systems needed to properly perform the requirements of the position.
• Ensures confidentiality of both patient and employee information.
• Maintains a cohesive and safe working environment.
• Develops, updates, and implements policies and procedures.
• Brings forth new ideas and suggestions.
• Establishes appropriate goals and objectives for the department.
• Assures departments are operating at optimum efficiency.
• Assures the goals and objectives lead the department into an integrated future.
• Monitors daily, weekly, monthly, etc. reports to assure appropriate integrity and achievement of goals and benchmarks (including phone reports, utilization reports, payment activity, demographic accuracy, third next, etc.).
• Develops, conducts, and coordinates educational sessions in area of responsibility.
• Constantly monitors department operations for efficiencies and economies of scale, including monitoring FTE staffing, phone calls per FTE, walk-in volume, and other duties.

• Collaborates with clinical operation leadership for establishing appropriate long- and short-term goals for the department and reports progress on those goals on a monthly basis.
• Consults with departments, clinicians, and management in the area of responsibility.
• Responsible for cross-training department staff so everyone knows at least one additional area in addition to their primary location.
• Establishes expectations of helping where needed based on the greatest demand.
• Attends on-going educational seminar opportunities.
• Coaches and mentors departmental team members, and maintains a positive morale.
• Familiarity and knowledge of the appointment reminder system.
• Completes continuing education to stay current on patient access industry standards
• Other duties as assigned.

Salary : $29 - $36