Director of Food & Beverage

Position Summary

The Director of Food & Beverage will serve as part of the hotel’s Executive Leadership Team, who collectively make key strategic and operational decisions for the hotel. The Director of Food & Beverage will manage the Food & Beverage Operation, including all Rose Town Kitchen & Bar, Banquet and Catering, Room service and Retail wall, oversight of the kitchen department, and seasonal programming, and will ensure our guests receive the highest level of food quality and service.

Essential Functions

• Partner with Human Resources to recruit, develop, manage, and monitor performance while making any recommendations for disciplinary and other human resources-related actions.
• Arranging work schedules of line employees and managers, determining days off, ensuring staffing levels are based on occupancy and/or any current or anticipated projects.
• Monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, ordering, invoicing, conducting counseling and evaluations and delivering recognition and reward.
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate actions, and provide accurate information such as menu ingredients, outlet hours and local attractions.
• Establish and achieve quality and guest satisfaction goals as established with Hilton and EcoSure audits; respond in a courteous and prompt manner to all guest questions, complaints and/or requests
• Devise and monitor an annual budget
• Achieve budgeted revenues, prepare monthly forecasts and P&L review commentary, monitor and control food, beverage and labor costs, and maximize profitability
• Manage labor control and operating expenses and develop relationships with key suppliers and industry associates
• Manage POS system and any upgrade/ downtime issues
• Manage rewards and loyalty/ gift card program for Rose Town Kitchen and Bar
• Adhere to the annual budget while managing the flow of labor cost, and create an environment of engagement for team members
• Responsible for the creation and execution of steps of service training
• Administer and ensure adherence to departmental guidelines, policies, and procedures
• Reports all equipment maintenance needs to the engineering department.
• Work closely with the hotel’s Executive Sous Chef and the Director of Sales and Marketing Manager to ensure proper coverage and exceptional levels of quality service.
• Develop and communicate departmental strategies and goals and assign/prioritize work duties.
• Interviews, selects, trains, appraises, coaches, counsels, and disciplines departmental team members according to Canopy by Hilton Boston Downtown standards.
• Follows New Hire Training and onboarding procedures in accordance with hotel policy
• Reviews daily payroll reports, controls daily labor costs, recommends staff adjustments as business activity changes.
• Respond to guest complaints in a timely manner.
• Ensure that end of night closing duties have been completed, including cashing out all servers and the bar, preparing the deposit, importing the day’s sales and credit card revenue, and ensuring the building is safe and secure.
• Attends required hotel meetings to keep abreast of in-house activities, special promotions, and upcoming events, maintain communications with other departments within the hotel
• Communicates daily with department team members to obtain/provide current information regarding daily activities/functions and upcoming events.
• Evaluates individual team member performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same.
• Conducts meeting with department team members as required, to communicate effectively with all beverage department personnel to ensure that they are kept current on pertinent hotel information and activities.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Executive Sous Chef and the General Manger based upon the particular requirements of the Hotel.

Inspire your team to embrace and live Canopy by Hilton Boston Downtown DNA that we are all EPIC: Enthusiastic Positive Intuitive Caring.

A little about us!

Canopy Boston Downtown will allow our guests to explore Boston with ease. Our beautiful hotel is surrounded by markets, restaurants, and parks, Canopy Boston Downtown is tucked between downtown and Boston's historic North End. Our Canopy Bikes are perfect for sightseeing, with several trails and famous historic sites within half a mile. We're also within walking distance of TD Garden, Government Center, Faneuil Hall, and the Freedom Trail.

A little about who we are looking for!

Director of Food & Beverage Position Overview:

The Director of Food & Beverage will serve as part of the hotel’s Executive Leadership Team, who collectively make key strategic and operational decisions for the hotel. The Director of Food & Beverage will manage the Food & Beverage Operation, including all Rose Town Kitchen & Bar, Banquet and Catering, Room service and Retail wall, oversight of the kitchen department, and seasonal programming, and will ensure our guests receive the highest level of food quality and service.

A little about what you will bring!

Our Director of Food & Beverage will achieve budgeted revenues, prepare monthly forecasts and P&L review commentary, monitor and control food, beverage and labor costs, and maximize profitability

Our Director of Food & Beverage will Adhere to the annual budget while managing the flow of labor cost, and create an environment of engagement for team members

Our Director of Food & Beverage will greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate actions, and provide accurate information such as menu ingredients, outlet hours and local attractions.

Our Director of Food & Beverage will organize a tasting of the new cocktails based on seasonal menu changes while also supporting dining room staff by preparing drinks and beverages for guests. Our Bartender will perform bartending duties in a timely manner adjusted to the business volume.

A little about what you will experience!

Our Director of Food & Beverage who works at one of our fabulous hotels can participate in Hilton’s discounted room rate program.

That same Director of Food & Beverage will be eligible for education assistance following the completion of their first EPIC year of service.

Once on board we want you here for the long haul therefore our Director of Food & Beverage will be encouraged to enroll in our health benefits program.

At Canopy Boston Downtown we believe when you take a vacation, it makes a positive impact on performance, wellness, culture, productivity, and retention. In fact, research shows that team members who take vacations tend to perform better at work and that vacations contribute to overall family harmony. Our Director of Food & Beverage will earn paid time off in addition to the holidays we recognize.

We do not want you to forget about your retirement, yes Canopy Boston Downtown offers a 401k with a match!

Our DNA is EPIC

Enthusiastic Positive Intuitive Caring

Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.