Food & Beverage Supervisor

Position Summary

The Food and Drink Supervisor is an important member of our Food and Drink Leadership team and is responsible for ensuring that guests visiting can enjoy a dining experience that is exemplary. This role oversees all aspects of the Dining Rooms, including training and supervising the Server and Bartender Teams.

Essential Functions

• Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.
• Greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate actions, and provide accurate information such as outlet hours and local attractions.
• Administer and ensure adherence to departmental guidelines, policies, and procedures
• Reports all equipment maintenance needs to the engineering department.
• Interviews, selects, trains, appraises, coaches, counsels, and disciplines departmental team members according to Canopy by Hilton Boston Downtown standards.
• Follows New Hire Training and onboarding procedures in accordance with hotel policy
• Reviews daily payroll reports, controls daily labor costs, recommends staff adjustments as business activity changes.
• Respond to guest complaints in a timely manner.
• Complete end of night closing duties, including cashing out all servers and the bar, preparing the deposit, importing the day’s sales and credit card revenue, and ensuring the building is safe and secure.
• Attends required hotel meetings to keep abreast of in-house activities, special promotions, and upcoming events, maintain communications with other departments within the hotel
• Communicates daily with department team members to obtain/provide current information regarding daily activities/functions and upcoming events.
• Evaluates individual team member performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same.
• Conducts meeting with department team members as required, to communicate effectively with all beverage department personnel to ensure that they are kept current on pertinent hotel information and activities.

Supportive Functions

In addition to performance of the essential functions, this position may be required to perform a combination supportive function, with the percentage of time performing each function to be solely determined by the Executive Chef and the General Manger based upon the particular requirements of the Hotel.

Motive employees to perform to their highest standard and establish a trusting environment to enrich the culture.

Lead by example and operate with integrity and respect.

Inspire your team to embrace and live Canopy by Hilton Boston Downtown DNA that we are all EPIC: Enthusiastic Positive Intuitive Caring.

A little about us!

Canopy Boston Downtown will allow our guests to explore Boston with ease. Our beautiful hotel is surrounded by markets, restaurants, and parks, Canopy Boston Downtown is tucked between downtown and Boston's historic North End. Our Canopy Bikes are perfect for sightseeing, with several trails and famous historic sites within half a mile. We're also within walking distance of TD Garden, Government Center, Faneuil Hall, and the Freedom Trail.

A little about who we are looking for!

Food and Beverage Supervisor Position Overview:

The Food and Beverage Supervisor also known as the Food and Drink Supervisor is an important member of our Food and Drink Leadership team and is responsible for ensuring that guests visiting can enjoy a dining experience that is exemplary. This role oversees all aspects of the Dining Rooms, including training and supervising the Server and Bartender Teams.

A little about what you will bring!

The Food and Beverage Supervisor also known as the Food and Drink Supervisor will greet guests immediately with a friendly and sincere welcome. Use a positive and clear speaking voice, listen to, and understand requests, respond with appropriate actions, and provide accurate information such as outlet hours and local attractions.

The Food and Beverage Supervisor also known as the Food and Drink Supervisor will assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward.

The Food and Beverage Supervisor also known as the Food and Drink Supervisor will be one of our shining Food and Drink Enthusiasts ensuring that the team at Canopy Boston Downtown is living and leading by the example our Positively Yours Culture.

A little about what you will experience!

The Food and Beverage Supervisor who works at one of our fabulous hotels can participate in Hilton’s discounted room rate program.

That same Food and Beverage Supervisor will be eligible for education assistance following the completion of their first EPIC year of service.

Once on board we want you here for the long haul so the Food and Beverage Supervisor will be encouraged to enroll in our health benefits program.

At Canopy Boston Downtown we believe when you take a vacation, it makes a positive impact on performance, wellness, culture, productivity, and retention. In fact, research shows that team members who take vacations tend to perform better at work and that vacations contribute to overall family harmony. The Food and Beverage Supervisor will earn paid time off in addition to the holidays we recognize.

We do not want you to forget about your retirement, yes Canopy Boston Downtown offers a 401k with a match!

Our DNA is EPIC

Enthusiastic Positive Intuitive Caring

Olshan Properties is proud to provide equal opportunity to all employees and applicants for employment without regard to age, race, religion, sex, sexual preference, national origin, disability, veteran status, or genetics. We maintain a drug-free workplace.