IT Field Service Technician

OLV Human Services is seeking an IT Field Service Technician to join our team!

Job Summary
This position is responsible for providing technical assistance to the end users across multiple locations. This person installs, configures, and maintains personal computers, network hardware, printers, and video terminals. This person will also be able to set up projection devices, video cameras, and other equipment necessary for presentations and video conferences. This role will interface with a managed service provider to prioritize tasks, provide status updates, and share information. In addition to providing technical assistance, incumbent will also be capable of handling administrative tasks such as user account management, hardware inventory control, and policy and procedure documentation.

Pay:
$19.00 - $23.00/hour, based on applicable years of experience

Benefits:

• Generous Paid Time Off (PTO)
• Health, dental & vision insurance options
• Paid employer sponsored life insurance
• Supplemental insurance programs for additional life insurance, short-term disability, accident & cancer insurance
• Up to $600 every year for completing biometric health screenings on a single health insurance plan & up to $1,200 if a spouse completes too!

Perks:

• Flexible work schedule
• Casual dress code
• Free parking
• Qualifying Non-For-Profit for Federal Student Loan Forgiveness Program (click here to learn more: https://studentaid.gov/manage-loans/forgiveness-cancellation)
• Take advantage of our Dental & Outpatient Mental Health services while working
• Up to $180 annual gym reimbursement
• $$ Employee referral program $$

Essential Duties and Responsibilities

• Travel to different organizational locations to provide on-site IT support
• Perform hardware and desktop troubleshooting to isolate and diagnose common computer software and hardware problems
• Set up and configure hardware and software at various sites
• Troubleshoot and resolve technical issues for staff and, where applicable, students
• Conduct regular maintenance and updates of IT equipment across locations
• Provide user training on new technologies and systems
• Assist with the implementation of new IT projects at different sites
• Maintain accurate documentation of support activities and IT assets across locations
• Collaborate with the IT Operations Manager to ensure consistent support across all locations
• Assist in maintaining IT security protocols across all sites
• Provide remote support when on-site presence is not required
• Utilize the IT ticketing system, to document and manage workload, escalating tickets as appropriate
• Administer user accounts in various software applications as employees are hired, promoted, and terminated
• Other duties as assigned.

Minimum Education / Experience Required

• Associate’s degree in information technology or related field with 3 - 5 years of experience

OR

• High School Diploma with 6 – 9 years of experience in IT support roles, preferably with experience in multi-site support

Qualifications

• Strong knowledge of Windows operating systems
• Familiarity with networking concepts and basic troubleshooting
• Experience with mobile device management and support
• Excellent customer service and communication skills
• Ability to work independently and manage time effectively across multiple locations
• Strong problem-solving and analytical skills
• Experience with help desk ticketing systems
• Basic understanding of IT security principles
• CompTIA A certification or equivalent is preferred
• Valid driver's license and reliable transportation
• Knowledge of healthcare and/or education IT systems is a plus

License/Registration/ Certifications Required

• NYS Driver’s License required

Physical Requirements

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist
• Must be able to climb a minimum 18-foot ladder
• Maximum unassisted lift = 50 lbs.

Salary : $180 - $600