What are the responsibilities and job description for the Delivery & Install Tech position at Olympic Hot Tub Co?
Job Description
Job Description
Job Summary
The Delivery & Install Technician works under the Delivery Team Leader and is responsible for the successful and efficient delivery and installation of hot tubs, accessories, hot tub covers and other associated products including full setup and orientation for the customer when required. This position is also responsible for the picking, loading, and organizing delivery materials, tools, and equipment for the day’s deliveries. This position is on the front lines of our customer service team. Hot tubs can provide significant health benefits when used regularly and having a hot tub delivered is and exciting time for our customers so accuracy and attention to detail are keys to success and customer satisfaction.
A typical day involves traveling to customers' homes, delivering and installing new hot tubs and accessories, and occasionally removing old hot tubs, covers, accessories, and associated debris from the customers' homes. Occasionally, you'll also be called upon to repair or replace covers, mechanical cover lifters, and non-electrical components like siding, and interior jets. This position is expected to work from our warehouse & service center located in Auburn, Washington. All uniforms and necessary equipment are all provided. All training hours are paid.
Responsibilities and Duties
As mentioned in the job summary, the primary responsibility of the Delivery and Installation technician is to deliver and install hot tubs, covers, accessories, and sometimes provide startup services and orientation to the customer. Additional duties include :
- Coordinating the daily routing of individual jobs with the Delivery Coordinator
- Accurate and thorough completion of work orders
- Document & communicate to customers any issues discovered at time of delivery
- Work with customers and service team to facilitate timely resolution of any issues
- Identify sales opportunities for additional products and services, and make recommendations
- Timely completion of all paperwork
- Update product knowledge on consistent basis through available channels
- Ensure delivery vehicle is maintained at proper intervals
- Occasional work in the warehouse as needed
Qualifications and Skills
To be qualified for this position applicants must :
Ideal candidates will have a minimum of one to two years' experience in a delivery or maintenance position or related military experience.
Benefits
Job Type : Full-time
23 - $25 per hour DOE
Job Type : Full-time
Schedule :
Experience :
License / Certification :
Shift availability :
Work Location : In person
Salary : $23 - $25
