What are the responsibilities and job description for the Account Manager II position at Olympus Group, Inc?
Join Our Team as a Level 2 Account Manager!
About Us:
Here at Olympus Group, we have created visual experiences through custom printing, sewing, and finishing for sports, entertainment, tradeshows, and events for over 120 years.
From Coca-Cola to Disney, from the Milwaukee Bucks to the Las Vegas Raiders, Fortune 500 companies have trusted Olympus Group with their brand to create captivating graphics, flags, banners, mascots, and more. Yes, MASCOTS!
Our highly skilled teams in Milwaukee, Denver, Orlando, Las Vegas, and Grand Rapids create stunning pieces to the highest standards of the biggest brands in the world. If you want to work alongside creative, hard-working, and talented individuals, we encourage you to explore this opportunity!
About the Role:
The Account Manager II is responsible for managing and expanding customer relationships, driving revenue growth, and supporting project management. This role builds on the foundational responsibilities of Account Manager I, with added emphasis on strong print and product knowledge.
Key Responsibilities:
- Serve as the primary point of contact for all customer communication.
- Grow revenue within existing accounts and identify new business opportunities.
- Work leads and referrals from online and internal sources.
- Quote all jobs in quoting software tool regardless of complexity.
- Outsource work to outside vendors when unable to produce in-house.
- Handle customer conflict, challenges, and big project issues.
- Fill in for project manager when needed.
- Participate in budgeting and forecasting processes for accounts.
- Collaborate with cross-functional teams to ensure customer satisfaction and project success.
- Uphold the company’s core values by demonstrating selflessness, maintaining a “can do” attitude, consistently delivering results, and acting with integrity in all actions and decisions.
- The above list reflects the general details necessary to describe the principal and essential functions of the job and shall not be construed as the only duties that may be assigned for the job.
Qualifications:
- A bachelor's degree in business, marketing, communications, or a related field required.
- Minimum 6 years of experience in account management, sales, or customer service required.
- Strong knowledge of print process and custom print products
- Excellent communication and interpersonal skills.
- Strong problem-solving and conflict resolution abilities.
- Proficiency in CRM software and other relevant tools.
- Ability to manage multiple projects and deadlines.
- Detail-oriented and highly organized.
- Proactive and self-motivated.
- Strong analytical and strategic thinking skills.
- Ability to build and maintain strong client relationships.
- Availability after hours and on weekends, as needed, to support customer requests.
- Leadership experience or potential.
Benefits:
- Comprehensive Benefits: Enjoy a full range of benefits including 401(k) with matching, health insurance, paid time off, tuition reimbursement, and more.
Why Choose Olympus Group:
- Career Growth: We prioritize professional development and offer opportunities for advancement within our innovative and growing company.
- Team Spirit: Be part of a collaborative team that values your expertise and contributions to delivering outstanding results.
Apply Today: If you're ready to bring your sales skills and enthusiasm for quality to Olympus Group, apply and embark on a rewarding career journey with us!
Feeling uneasy that you haven’t ticked every box? That’s okay, we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day!
