What are the responsibilities and job description for the Front Desk Clerk position at OM MANAGEMENT LLC?
A Hotel Front Desk Clerk, also known as a Hotel Receptionist, is responsible for greeting guests, managing reservations, checking guests in and out, and providing excellent customer service. They handle inquiries, process payments, and ensure a smooth and pleasant guest experience. Here's a more detailed breakdown of the job:
Key Responsibilities:
- Guest Relations:
- Greet guests warmly and professionally upon arrival.
- Check guests in and out, verifying reservations and providing room keys.
- Assist guests with inquiries, requests, and complaints in a timely and efficient manner.
- Provide information about hotel services, amenities, and local attractions.
- Handle guest complaints and resolve issues professionally.
- Reservation Management:
- Manage online, phone, and in-person room reservations.
- Process and confirm reservations, cancellations, and modifications.
- Maintain accurate records of room availability and guest information.
- Financial Transactions:
- Process payments for accommodations and other services.
- Handle cash and credit card transactions accurately.
- Maintain accurate records of guest accounts and transactions.
- Communication and Coordination:
- Answer phone calls and emails professionally and efficiently.
- Communicate with other hotel departments (e.g., housekeeping, maintenance) to ensure guest needs are met.
- Maintain a clean and organized front desk area.
