What are the responsibilities and job description for the Front Desk Clerk position at Tru by Hilton?
Job Overview
We are seeking a dedicated Front Desk Clerk/Night Auditor to join our team in the hospitality industry. This position plays a crucial role in ensuring exceptional guest experiences and smooth hotel operations.
Duties
- Greet guests warmly and provide excellent customer service at the front desk
- Handle guest check-ins and check-outs efficiently
- Manage reservations and assist with room assignments
- Answer phone calls, emails, and inquiries promptly and professionally
- Process payments and maintain accurate records
- Perform night audit duties including reconciling accounts and preparing reports
- Ensure the safety and security of guests during the night shift
Experience
- Previous experience in a hotel or hospitality is preferred
- Proficiency in using phone systems and front desk software
- Strong customer service skills with a focus on guest satisfaction
- Knowledge of hotel practices and procedures
- Familiarity with front desk operations and guest services
- Ability to handle various guest situations with professionalism and tact
Job Type: Part-time
Pay: $14.00 - $15.00 per hour
Schedule:
- 8 hour shift
- Evening shift
Ability to Commute:
- Christiansburg, VA 24073 (Required)
Ability to Relocate:
- Christiansburg, VA 24073: Relocate before starting work (Required)
Work Location: In person
Salary : $14 - $15
