Mortgage Loan Concierge

Who We Are

We are a Certified Community Development Financial Institution (CDFI) dedicated to helping Omaha achieve full equity and inclusion by providing our neighbors with access to home, business, and credit consolidation loan opportunities, as well as connections to vital education resources. As a nonprofit, we foster strong relationships with local and national financial institutions, acting as a bridge between the products those institutions offer and the capital our clients need.

What You Will Do
We are seeking an experienced and detail-oriented individual who is passionate about serving the community to join our Mortgage Lending team. The Mortgage Loan Concierge (Concierge) is the primary contact for our clients during the mortgage application process and is responsible for delivering the highest level of client care. The Concierge ensures a high level of client satisfaction by setting proper expectations, expeditiously managing client communications, maintaining excellent document organization, and resolving client concerns regarding their mortgage application. This role is primarily in-office with some remote work opportunities.

Responsibilities

• Take full ownership of the assigned pipeline of Mortgage loans and proactively resolve client questions.
• Complete weekly pipeline reviews to ensure all assigned loans are progressing per schedule and timely identify any issues or problems that need to be escalated.
• Provide status updates, address concerns, questions, issues, and determine specific actions needed to improve overall cycle times and client satisfaction.
• Provide regular loan status updates to the organization’s management as well as feedback on how to improve workflows and processes to deliver improved service to our clients.
• Maintain consistent and timely communication with clients in-person, via phone and electronic communication.
• Meet with and interview potential and current clients to understand their lending needs, including first-time mortgages and refinancing of existing loans.
• Explain the differences between the approval requirements of various types of mortgages.
• Assist clients with the completion of mortgage applications, inspecting completed documents for accuracy and thoroughness.
• Review loan applications, gather credit histories, reports, and requisite verifications, and assess applicants' capacity to repay/default risk.
• Based on predetermined requirements, assess and grant or reject mortgage applications.
• Develop and maintain relationships with local realtors, developers, and builders to promote the use of community resources and foster a positive image of the organization.
• Coordinate title, flood, and appraisal orders as well as other closing duties as needed.
• Attend Mortgage Loan Closings and other organizational events.
• Perform other duties as assigned.

Qualifications

• Passionate about serving and empowering the community.
• Embodies Omaha 100's core values of Integrity, Innovative, Authentic, Collaborative, and Ownership.
• High school diploma and/or equivalent work experience. Education or Certification beyond High School is desired.
• Loan origination experience.
• Excellent communication and computer skills required, including proficiency with Microsoft Office products.

What You'll Bring

• Enthusiasm, willingness, and energy for helping clients and the mortgage team.
• Passion for helping clients with loans that benefit their lives.
• Ability to maintain timelines through efficient organization and time management skills.
• Strong understanding of mortgage lending practices
• Courtesy, tact, and diplomacy in communicating with clients, coworkers, and community members.
• High proficiency in computer skills.
• Initiative in carrying out recurring assignments independently without specific instruction but refer deviations, problems, and unfamiliar situations to the supervisor for a decision or help.
• Sharp communication skills in listening for, recognizing, and acting on opportunities to assist clients in their financial well-being.

The following will increase your potential for hire:

• Associates degree in business or a related field, or an equivalent combination of education and mortgage-related experience.
• Experience with exceeding goals and contributing to a team.
• Experience with handling higher volumes of loans.
• Previous experience in a non-profit CDFI or lending institution environment.
• Previous loan origination experience.
• Experience utilizing the mortgage underwriting software Encompass.
• Bilingual.

Equal Opportunity Employer

Omaha 100 is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Omaha 100 makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Type: Full-time

Pay: $40,000.00 - $50,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Fair Housing regulations: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Omaha, NE 68111 (Required)

Ability to Relocate:

• Omaha, NE 68111: Relocate before starting work (Required)

Work Location: In person

Salary : $40,000 - $50,000