House Manager

House Manager

Job Title:        House Manager

Department:  Box Office

Reports To:    Box Office Director

                      Non-exempt salaried position

Scope of Responsibilities:

The House Manager oversees both theatres, and bars/bartenders. Assist with other box office duties as needed.

Performance Responsibilities:

·        Ensures that the Houses, Lobby Spaces and Restrooms are ready for patrons’ arrival.

·        Supervises, schedules, and maintains payroll for bartenders.

·        Supervises and verifies parking lot security when needed.

·        Orders and maintains concession and bar supplies, maintains concession equipment.

·        Is in communication with custodial staff during performances.

·        Informs Facilities Manager of maintenance problems and checks upon completion.

·        Coordinates with performance staff and informs them of problems that could cause a delay in performance start times.

·        Resolves any problems with ticket reservations and /or double seating situations.

·        Oversees and resolves scheduling of volunteer ushers.

·        Ensures the safety of patrons and participates in emergency health situations.

·        Is a member of the OCP Safety Committee.

·        Assists Box Office Director with duties as needed.

Minimum Qualifications:

• Able to work Wednesday – Saturday, 2:00 – 11:00 pm and Sunday 12:00 – 6:00 pm; September through June with variations depending on show schedules; Monday – Friday 10:00 – 5:00 pm during non-show times.

• Previous management and supervisory experience.

• Ability to work well with the public.

• Ability to calmly make difficult decisions and judgments on the spot without the benefit of a supervisor.

• Detail oriented, strong interpersonal and communication skills and patience with volunteers and patrons.

• Ability to perform CPR and have a basic knowledge of emergency procedures.

·        Contribute to an inclusive environment and culture where everyone feels a sense of belonging.

• Share the values of the Omaha Community Playhouse, which include inclusivity, artistic and educational impact, excellence, stewardship and community.

Desired Qualifications:

• Previous experience in auditorium management.

• Knowledge of the Arts

• Strong communication skills.