Annual Giving Manager

Annual Giving Manager

Job Title:         Annual Giving Manager

FLSA Status:    Exempt

Hours:              Full-time

Salary:             Starts at $67,827

Reports To:     Major Gift Officer

At the Omaha Zoo Foundation, you have the opportunity to be part of something extraordinary. A place where donor-centered philanthropy is the heart of supporting the mission of Omaha’s Henry Doorly Zoo & Aquarium. You will make a real and immediate impact connecting donors to the Zoo as our Annual Giving Manager. You truly enjoy people and understand that it is a privilege to help connect a donor’s generosity with a mission they care about. You have a unique blend of talents with both the excellent communication and analytical skills necessary to build strong annual revenue streams as well as serve a donors needs. You have a proven record of asking for gifts, overseeing program strategy and are a natural and optimistic team member.

Omaha’s Zoo continues to be among the world’s best zoos because of extraordinary animal care, passionate conservation efforts, and continuous growth and improvement. Reporting to the Major Gift Officer, the Annual Giving Manager will work closely with internal teams and external partners to engage donors in supporting the Omaha Zoo Foundation’s annual fund and building strategy that creates long-term sustainability and growth.

This fundraising position implements strategic direction (such as ongoing improvements, analysis, support and stewardship to donors) as well as day-to-day facilitation (such as prompt donor recognition, ongoing expiration communications, and resolution of donor inquiries). It plays an integral role in advancing the mission by managing a portfolio of annual donors and prospects while focusing on relationship building and renewing ongoing support.

Duties and Responsibilities/Essential Functions (include but not limited to):

• Manage portfolio of patron membership donors representing over $2.2M in revenue 
• Coordinate with Major Gift Officer to identify current annual donors and pass holders who can make major gifts; implement appropriate strategies  
• Strategize improvements to annual giving programs to maximize annual revenue potential  
• Manage mail solicitations including creating audience criteria, pulling mailing lists, writing, coordinating with design/mailing agencies, and putting together materials   
• Provide exceptional donor relations to patron members including timely recognition and resolution of donor inquiries 
• Implement stewardship strategies to maintain donor satisfaction and build meaningful relationships 
• Utilize third party resources such as WordFly, Bonfire, and Realty Resource to solicit new donors and provide giving opportunities 
• Manage Zoo Adopt program 
• Craft creative campaigns to engage new donors in the community and encourage seasonal giving 
• Provide historical analysis and projections for revenue optimization 
• Create and implement procedures utilizing data driven analysis through Salesforce and Tableau for donor retention, moves management, win-back, and downgrades to household  
• Participate in patron stewardship activities including performing tours and hosting special events per the stewardship matrix 
• Coordinate with departments across the organization to align communication needs and mission goals 
• Assist the Senior Vice President of Development with community-wide fundraising campaigns 
• Provide monthly reporting on the status of annual giving revenues  
• Execute communications activities to donor portfolio 
• Communicate with donors to resolve inquiries and express gratitude
• Perform other duties as assigned by the Major Gift Officer

Knowledge, Skills, and Abilities:

• Ability to interact with donors at all levels
• Comfort in soliciting donations in person, online, and via mail
• Strong interest in trends and forecasting 
• Experience in word processing, spreadsheets, data entry, database management. 
• Ability to create strategy for multiple revenue-generating programs

Supervisory Responsibilities:

• Oversee 1 full-time employee (Annual Giving Coordinator)

Required Qualifications:

• 5 years’ experience in fundraising or donor relations activities 
• Excellent written, verbal, and organizational skills are essential. 

Work Environment/Physical Demands:

• The Omaha Zoo Foundation culture is collaborative, respectful, and hardworking. An everyone-pitches-in mentality is a must. We believe that every donation is impactful, building relationships with a variety of people is important, and genuinely appreciate those who give to advance the Zoo’s mission.
• Must be able to work some evenings and weekends to support Foundation and Zoo special events. 
• While performing the duties of the job, the employee is regularly required to sit, maneuver around buildings, stand, kneel, stoop, crouch, reach with hands and arms, talk and hear. Employee must be able to easily walk up and down stairs, bend down, reach, push and pull, lift up to 25 pounds and have a valid driver’s license
• Must have strong interpersonal communication skills, judgment, and discretion with confidential information. 
• Must be able to multi-task, work in a fast-paced office and work with multiple priorities and deadlines with accuracy. 
• Professional demeanor required, with a passion for the mission of the Omaha Henry Doorly Zoo and Aquarium and a commitment to supporting its educational and conservation goals.

Travel Required: Some travel for continuing education or peer visits may be necessary

Remote Work: See OZF Remote Work policy

Education and Experience: Bachelor's degree in business, management, nonprofit, or a related field is preferred. 

Qualifications

Salary : $67,827