Volunteer Services Assistant

Volunteer Services Assistant

Job Title: Volunteer Services Assistant

FLSA Status: Non-exempt

Hours: Part-time, permanent, 30 hours per week (Wednesday – Sunday)

Reports to: Manager of Volunteer Services

Number of Positions: 1

Job Description:

The Volunteer Services Assistant supports the Zoo’s mission by performing a variety of administrative, operational, and logistical tasks to ensure the smooth operation of the Zoo and Wildlife Safari Park volunteer programs. This Assistant supports all aspects of our volunteer program, which engages volunteers who are passionate about conservation through meaningful experiences. The Assistant reports directly to the Manager of Volunteer Services.

Duties and Responsibilities (include but not limited to):

• Foster a welcoming and inclusive environment where volunteers feel valued and engaged.
• Basic administrative tasks: creating and updating documents, compile information, answering phone calls and providing basic program information or directing to appropriate staff, mail management, electronic document handling, calendar management, and office supply management.
• Work closely with the Manager of Volunteer Services to engage volunteers through the entirety of the volunteer cycle: recruitment, interview, selection, onboarding, training, recognition and appreciation.
• Responsible for assisting staff or volunteers with issues in relation to the volunteer program.
• Become proficient in the software used for volunteer management.
• Prepare bi-weekly electronic volunteer newsletter.
• Other duties as assigned by the Manager of Volunteer Services.

Knowledge, Skills, and Abilities:

• Demonstrates a commitment to inclusion and equity for all people.
• Ability to establish and maintain effective working relationships with supervisors, volunteers, other staff, and the public.
• Ability to multi-task, organize, prioritize, and follow multiple projects and tasks through to completion with attention to detail.
• Ability to analyze problems, identify solutions and take appropriate action, and resolve problems using independent judgment and decision-making processes.
• Highly organized.
• Strong communication skills - verbal and written.
• Thrives in a fast-paced environment.

Required Qualifications:

• Experience with Microsoft Office applications preferred.
• Experience in volunteer programs preferred.
• Must be able to pass a background check, including a motor vehicle report.

Education and Experience:

• High school diploma or GED Equivalent.

Work Environment/Physical Demands:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to sit, stand, and traverse up to two (2) miles at a time.
• Use hands to manipulate and handle.
• Reach with hands and arms.
• Occasionally required to lift and/or move up to 50 pounds.
• Exposed to inclement weather conditions year-round.
• Typical hours are Wednesday through Sunday, 8:00 a.m. - 2:30 p.m., with some exceptions for special events and programs.
• Occasional travel to the Lee G. Simmons Wildlife Safari Park (located in Ashland, NE) as needed.

DISCLAIMER

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.

Omaha’s Henry Doorly Zoo & Aquarium is an Equal Employment Opportunity Employer as defined by the EEOC.

Qualifications