What are the responsibilities and job description for the IT Service Technician position at Omega Computer Services?
Job Description
Salary:
About Us
Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan. We pride ourselves on a strong company culture, made possible by our staffs commitment to upholding our five core values:
DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE
THE POSITION
We are looking for a full-timeIT Service Technician to join our team in Portage, Michigan. Our Service Desk is active Monday - Friday, 8:00 AM - 5:00 PM with occasional appointments and on-call shifts required after hours. Please visit www.ocs.help/careers to learn more about our company culture, employee perks, and benefits.
Key Responsibilities
This position assists with driving our mission by maintaining high-quality, white-glove I.T. services and support for our clients. This position also contributes to our team by implementing best practices for the ultimate benefit of our staff and clients.
Salary:
About Us
Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan. We pride ourselves on a strong company culture, made possible by our staffs commitment to upholding our five core values:
DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE
THE POSITION
We are looking for a full-timeIT Service Technician to join our team in Portage, Michigan. Our Service Desk is active Monday - Friday, 8:00 AM - 5:00 PM with occasional appointments and on-call shifts required after hours. Please visit www.ocs.help/careers to learn more about our company culture, employee perks, and benefits.
Key Responsibilities
- Diagnose and troubleshoot end-user issues remotely through the ticketing system
- Maintain high-quality support by responding quickly, effectively, and in a professional manner
- Document internal procedures and notes pertaining to the ticket resolution
- Provide occasional on-site technical service and support for existing clients
- 1 year(s) of experienceworking on an IT Service/Help Desk or NOC team environment
- 1 year(s) of experience providing excellent customer service
- Proven written and oral communication skills
- Ability to work independently, achieve high standards, and consistently meet deadlines
- Possess an inclination and passion for learning new technologies quickly
- Excellent problem-solving skills, especially in fast-paced, high-pressure situations
- CompTIA A Certification (or equivalent)
- Certification or above-average comprehension of:
- Active Directory services
- Network setups and configurations
- Microsoft 365
- Multi-platform environments
- Ninja RMM (or similar RMM/PSA software)
- Freshdesk (or similar ticketing system)
- Cisco Meraki
This position assists with driving our mission by maintaining high-quality, white-glove I.T. services and support for our clients. This position also contributes to our team by implementing best practices for the ultimate benefit of our staff and clients.
