What are the responsibilities and job description for the Mechanical Claims Analyst position at Omega Home & Auto Care?
Description
Omega Autocare is looking for Automotive Technicians, Service Advisors, or Parts Specialists, who are ready for a change. Omega is looking for full-time Mechanical Claims Analysts to handle auto repair claims. In this role, you will be responsible for evaluating and processing claims. The ideal candidate will possess automotive technical knowledge, problem-solving and organizational skills, as well as a dedication to providing excellent customer service. You will serve as the main point of contact for dealers, customers and agents, by answering and resolving questions regarding claim coverage. Our associates play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service with automotive expertise to assist our dealers and customers.
About Omega Auto Care
Since 2012, Omega Autocare has serviced vehicle owners by offering protection and financial security wherever they go. We are an industry-leading automotive and Homecare product provider and administrator. We create, sell, and service our products. In 2021, Omega was voted by the St Louis Post-dispatch as “Top Places to Work”, and in USA Today, Omega was recognized as one of the “Top 5 Extended warranty Companies.” We have an A BBB rating and 3.9 Google review rating.
Job Responsibilities
- Process automobile, RV, and powersports repair claims in accordance with policies and procedures
- Use your automotive excellence to confirm the customer’s concern, cause, and correction, which is prepared by the shop
- Ensure that all inbound calls are answered and resolved in accordance with expected performance metrics
- Respond to and resolve questions and issues from customers, service advisors, and dealers in a timely and professional manner
- Guide customers and repair facilities through the claim process and communicate the information needed to process the claim efficiently
- Document all interactions with customers, service advisors, dealers, inspection reports, verifications, research, and other claims-related information
- Adjudicate claims efficiently by reviewing and verifying estimates submitted by the repair facility, evaluate contract coverage to determine claims eligibility, order inspections if required, and request any additional information that is needed to process the claim
- Escalate issues to a supervisor, as needed
- Ensure compliance with applicable laws and regulations
- Maintain a comprehensive understanding of Omega products, systems, and applications
- Other duties as assigned
Qualifications
Preferred Qualifications
What you’ll love about Omega