What are the responsibilities and job description for the IT Support position at Omega Institute for Holistic Studies?
NOTE: This application is for a full-time, non-residential (live off campus), seasonal staff position beginning in late-May through late October 2025.
The Omega Seasonal Team Experience
Omega’s seasonal team experience offers the unique opportunity for individuals to contribute professional skills and compassionate customer service while thriving in a vibrant learning oriented environment.
We seek individuals who are professional and committed to providing exemplary work in support of our mission , who can live in community harmoniously, and who model our values – Holism, Community, Sustainability, Service, and Integrity. Seasonal Staff members represent Omega as excellent stewards of professional and compassionate service. The work and customer service that they provide are an integral part of their time here. Every interaction staff have with fellow team members, participants, teachers, and colleagues are at the heart of creating the Omega experience.
Summary
The IT Help Desk Support Specialist is responsible for providing technical assistance and support for incoming questions and issues related to computer systems, phone systems, copiers, fax machines, printers, certain software and hardware, as well as cleaning and maintaining computers, troubleshooting, and repairing minor computer problems that arise.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Omega complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable New York State or local laws. Consistent with those requirements, Omega will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to satisfactorily perform the essential functions of the job, unless doing so would create an undue hardship.
Seasonal staff work full-time. Seasonal staff receive a compensation package that includes:
______________________________________________________________________________________________________
Before submitting your application , please read our Frequently Asked Questions .
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Omega complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable New York State or local laws. Consistent with those requirements, Omega will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to satisfactorily perform the essential functions of the job, unless doing so would create an undue hardship.
Omega Institute for Holistic Studies, Inc. (“Omega”) is an equal opportunity employer and complies with all applicable federal, New York State, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all. As a community of learners, we are committed to putting our organizational aspirations into practice, as outlined in our Justice Equity Diversity Inclusion (JEDI) Statement .
Omega strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of actual or perceived race; color; creed; age; religion; national origin; citizenship status; sex (including pregnancy, childbirth, and related medical conditions); gender (including gender identity); sexual orientation; disability; marital status; partnership status; familial status; status as a victim of domestic violence, stalking, or sex offenses; genetic predisposition; veteran’s status; military status; or any other basis protected under applicable federal, state, or local laws, regulations, or ordinances. All Omega employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
The Omega Seasonal Team Experience
Omega’s seasonal team experience offers the unique opportunity for individuals to contribute professional skills and compassionate customer service while thriving in a vibrant learning oriented environment.
- Contribute Meaningful Work – Join a team of people who are passionate about contributing to a meaningful cause.
- Learn and Grow – Enjoy access to specially designed Holistic Education Program classes, trainings, and events.
- Immerse in Nature – Explore Omega's beautiful 250-acre campus and amenities .
We seek individuals who are professional and committed to providing exemplary work in support of our mission , who can live in community harmoniously, and who model our values – Holism, Community, Sustainability, Service, and Integrity. Seasonal Staff members represent Omega as excellent stewards of professional and compassionate service. The work and customer service that they provide are an integral part of their time here. Every interaction staff have with fellow team members, participants, teachers, and colleagues are at the heart of creating the Omega experience.
Summary
The IT Help Desk Support Specialist is responsible for providing technical assistance and support for incoming questions and issues related to computer systems, phone systems, copiers, fax machines, printers, certain software and hardware, as well as cleaning and maintaining computers, troubleshooting, and repairing minor computer problems that arise.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Identify and organize support tickets and requests according to priority; communicate with staff about the status of their support tickets and requests
- Route support tickets to IT staff as appropriate and tracks the status of all open incidents and support tickets, reporting progress and status back to the initiator of the incident or support ticket
- Assist with fieldwork and repairs as requested
- On-board new employees, including computer setup and training on how to use computer, phone, and email systems
- Train users on MS Office applications and help troubleshoot problems with those applications on an ongoing basis
- Assist the IT staff as requested
- Other tasks as assigned
- This position functions in Omega’s administrative offices on the Omega campus.
- Physical demands:This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand, as necessary. Office workers aren't expected to perform heavy lifting regularly, but they may be expected to lift a box of paper or similar item, which weighs approximately 20 pounds.
- This is a full-time position.
- The work schedule will be created with the needs of the business and the needs of the department as the critical factors. Working weekend days instead of weekday days would be a possibility. Hours of work can also be adjusted based on need.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Omega complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable New York State or local laws. Consistent with those requirements, Omega will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to satisfactorily perform the essential functions of the job, unless doing so would create an undue hardship.
- Two plus years of IT experience
- Experience with PCs and Macs
- Good knowledge of MS Office applications
- Strong aptitude with personal computers, both PC and Mac, Spyware removal, virus protection, system upgrades
- Good written and oral communication skills
- Strong customer service skills
- Ability to follow detailed instructions
- Team player
- Alignment with Omega’s mission, goals, and core values
- Ability to work in outdoor weather conditions
- Frequently move items that weigh 30-50 pounds for various needs
- Must be able to remain in a stationary position 50% of the time
- Must be able to traverse a hilly campus in diverse weather conditions
- Must be able to position self to perform diverse job tasks as necessary
- The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
- The ability to observe details at close range
Seasonal staff work full-time. Seasonal staff receive a compensation package that includes:
- Hourly Wage
- One delicious meals during each work shift
- Access to Omega’s team member benefits
______________________________________________________________________________________________________
Before submitting your application , please read our Frequently Asked Questions .
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Omega complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable New York State or local laws. Consistent with those requirements, Omega will reasonably accommodate qualified individuals with a disability if such accommodation would allow the individual to satisfactorily perform the essential functions of the job, unless doing so would create an undue hardship.
Omega Institute for Holistic Studies, Inc. (“Omega”) is an equal opportunity employer and complies with all applicable federal, New York State, and local laws. We celebrate diversity and are committed to creating an inclusive environment for all. As a community of learners, we are committed to putting our organizational aspirations into practice, as outlined in our Justice Equity Diversity Inclusion (JEDI) Statement .
Omega strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of actual or perceived race; color; creed; age; religion; national origin; citizenship status; sex (including pregnancy, childbirth, and related medical conditions); gender (including gender identity); sexual orientation; disability; marital status; partnership status; familial status; status as a victim of domestic violence, stalking, or sex offenses; genetic predisposition; veteran’s status; military status; or any other basis protected under applicable federal, state, or local laws, regulations, or ordinances. All Omega employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.
Salary : $25
