Help Desk Support Specialist (Tier 1)

A travel company located in the Fairfax area is looking to add to our team and have an immediate opening for a Help Desk Support Specialist (Tier 1). We are looking for applicants with exceptional customer relations skills and a strong work ethic.

Help Desk Support Specialist (Tier 1) duties and responsibilities

• Provide Tier-1 hardware & software troubleshooting support for workstations (desktop and laptop), mobile devices, VoIP phones, printers, and network devices
• Track and manage support requests with a cloud-based ticket system
• Admin 100 user accounts within a GSuite environment, including changing passwords, onboarding/offboarding users and spam filtering
• Manage & troubleshoot Zoom/Teams video conferencing systems and software
• Program gate entry fobs and access systems for clients & homeowners
• Conduct periodic backups of files and sensitive information, including scheduled cloud-based backups as well as physical media on-site
• Perform regular inventory of office equipment and electronic assets
• Keep documentation up to date
• Other duties as assigned by the IT Manager/Systems Administrator

Help Desk Support Specialist (Tier 1) requirements

• 1 - 3 years of experience providing level 1 or above help desk support in IT operations
• IT Support: Tier 1 Support, Windows, O365, Office, GSuite
• Excellent written and oral communication skills
• Strong organizational and time management aptitude
• Experience assisting users on phone, email, and in-person
• Proven analytical, diagnostic, and problem-solving abilities
• Ability to effectively prioritize and execute tasks in a fast paced environment
• Exceptional customer service orientation
• Patience for dealing with difficult customer-service situations

This position requires onsite deployment to the Fairfax area.

Compensation is determined on skills and abilities.

Job Type: Full-time

Pay: $44,000.00 - $55,000.00 per year

Schedule:

• 8 hour shift

Work Location: In person

Salary : $44,000 - $55,000