IT Specialist

Omicelo Investments is looking for an organized, responsive, accountable and efficient IT Specialist to help maintain and build our IT infrastructure across all the Omicelo companies.

The ideal candidate brings a positive attitude and demeanor to work and must possess the key skills of organization, customer service, discretion, effective oral and written communication, prioritization and problem-solving.

As a key figure in Omicelo’s day-to-day technology administration, the IT Specialist will maintain, create, and oversee all aspects of IT services across all the Omicelo companies.

Job Duties and Responsibilities

Support and Device Management:

· Administer and configure Windows PCs

· Manage company help desk

· Assess need for new equipment and/or software

· Work to increase user satisfaction

· Identify and eliminate security risks

· Manage and maintain device security and ensure compliance with organizational policies

· Adjust, maintain, and create cloud-based phone system (RingCentral)

· Adjust, maintain, and create site network configuration/wireless network systems

· Communicate within IT team and across departments as needed

Systems Administration and Security:

· Administer Office 365 including security policies, email

· Administer Salesforce

· Admin of RingCentral

· Administer strong security practices for all IT systems and devices

· Administer and configure cloud-based appliances

· Administer backup solutions for all related data

· Administer DNS

Database Management:

· Review, maintain, and design of existing databases including but not limited to, data definitions in all production and non-production databases

Training and Documentation:

· Develop and provide training to staff on IT systems and security best practices

· Maintain up-to-date documentation for IT processes, configurations, and support guidelines

Travel Expectations: Local Travel Only, Position is Site Based

Required Skills:

· Robust and wide understanding of computer systems, networks, security, telecommunications, databases and storage systems

· Strong interpersonal communication and leadership skills

· Ability to prioritize and manage tasks/projects and escalate issues to manager

· Strong analytical and problem-solving skills

· Outstanding verbal and written communications skills

· Network systems and cloud-based networking

· Ability to synthesize information and make independent decisions

· Manage and adjust processes as business expectations change and evolve

· Initiative and the ability to adapt to a changing environment

Qualifications and Experience:

· Associates or Bachelor’s Degree preferred

· Minimum of 3-5 years’ experience in IT systems administration or a related role

· Administrative experience with Microsoft 365

Omicelo Investments LLC is an E-Verify employer.

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Experience:

• IT administration: 3 years (Required)

Ability to Commute:

• Pittsburgh, PA 15202 (Required)

Work Location: In person

Salary : $75,000 - $90,000