What are the responsibilities and job description for the Corner stone LMS (LEARNING MANAGEMENT SYSTEMS) ADMINISTRATOR position at Omm IT Solutions?
Please Note:
The purpose of this requirement is primarily to obtain a dedicated full-time expert to serve as the Learning Management Systems (LMS) Administrator for our Federal Client's Learning Management System, known as eTrain2, operating on the Cornerstone platform.
SCOPE
The scope of the Statement of Work (SOW) is to provide the HCMO/TEDD with expertsolutions for technical support, application of advanced LMS principles, concepts, and methodsto deliver and maintain Federal Client's LMS to include monitoring, design, development, implementation, delivery, and maintenance of the LMS, content, assets, and other resources used for overall systems functions. The LMS Administrator serves as the expert in problem solving techniques and the legal framework in which the LMS operates, provides high level skillin interpreting and developing guidelines and requirements to meet Federal Client's mission. The person will evaluate and make recommendations concerning overall plans and proposals for complexagency projects, as well as develop, interpret, and analyze data and reports extracted from theLMS database, and/or develops the most efficient and effective automated systems approachesfor presenting training reports and graphics for management. The person will also preparerecommendations for changes or modification of functionality for the LMS. Work is performedunder the supervision of the Chief Learning Officer.
Major Duties And Responsibilities
The contractor has primary responsibility for the functional and technical operation and enhancement and maintenance of Federal Client Learning Management Systems (LMS) eTrain2 operating on the Cornerstone platform, and the processes and standards governing its use. The LMS supports training across all mission critical areas, and the contractor is responsible for designing and applying appropriate workflows and business processes to ensure that required training data is captured and maintained in accordance with applicable standards and Client business requirements. The contractor coordinates LMS development and operations adhering to Client technology standards and processes and serving as the designated security officer (DSO) for the application.
The contractor must utilize expertise and knowledge of the Client processes to ensure all standards relative to procurement, design, development and implementation and maintenance of an enterprise-wide business application are met. The contractor provides expertise and advice to other office and bureau personnel in the day-to-day operation and utilization of the LMS. The contractor also coordinates operation of the LMS with the host and vendor for the purpose of resolving technical problems, monitoring vendor performance, and ensuring course updates are made in a timely manner.
The contractor must exhibit management expertise in the program area to facilitate the integration of technology into training programs and to ensure effective utilization of the LMS. The contractor serves as an expert in the design and implementation of technology-based learning and works free from technical supervision. The contractor advises the Chief Learning Officer on learning technologies and must be able to recommend decisions to implement policies and procedures necessary to ensure the full incorporation of available technologies into Federal Client's training programs. The contractor assesses and provides input on the impact changes to Client's information technology infrastructure may have on the LMS and or other learning technologies in use by TEDD. The contractor drives innovative change in the delivery of training and performance support to the Client's workforce and facilitates the implementation of new learning technologies. The contractor serves as an expert on the integration of instructional design techniques with emergent technologies to produce effective solutions to a wide range of training issues and advocates cultural change within the Client through the introduction of new forms of learning.
The contractor serves as an expert in providing assistance to the Chief Learning Officer in the formulation of initiatives, plans, systems, and procedures to manage and continually improve the efficiency and effectiveness of TEDD. The contractor develops new criteria for analyzing training requirements and for designing solutions that maximize the benefit of existing or new technologies. The contractor recommends plans to further refine and develop training solutions that focus on cost effective or current and future technologies.
The contractor demonstrates a strong understanding of the capabilities and the potential of various technologies in the training arena and the most effective means by which they may be utilized. The contractor works effectively with Federal Client's personnel to evaluate training requirements and assesses the potential for leveraging technologies as a part of a solution. The contractor provides guidance, direction, advice, and expertise to Client's training program managers on training methodologies and techniques that maximize them and capitalize on Federal Client's technology infrastructure. The contractor is responsible for the design, development, documentation, delivery, maintenance, and implementation of technology-based learning solutions, including online courseware, virtual classrooms, performance support tools, libraries and assessing commercial off-the-shelf courseware. The contractor authors standards and protocols governing all aspects of technology-based learning, utilizing expertise of the technologies involved and the Client's information technology infrastructure to establish technical standards and knowledge and instructional design to establish design standards.
The contractor coordinates and facilitates development activities, provides direction, schedules activities, councils, moderates, evaluates and directs e-learning development projects. The contractor must analyze and evaluate a variety of information, resources, and data to accomplish projects, complete assignments, evaluate proposals, problems and other matters that are required action by TEDD.
The contractor provides communication on major proposed legislation, policies, procedures, directives, or initiatives of other government entities that may affect Federal Client's training technology programs. The contractor provides concise, clear analysis and interpretations of new or modified legislation, identifying its projected impact upon agency programs or resources.
The contractor serves as a contact to the Office of Personal Management (OPM) on issues relating to Federal Client's participation in the Government-wide-e-Training initiative and is responsible for reporting accurate data and completed training events within the Client in accordance with Code of Federal Regulation C.F.R. - 410.601 Reporting Training.
As a key member of TEDD, the contractor will be specifically responsible for: 2. User Management: 3. Course Management: 4. Troubleshooting: 6. Documentation and Training
In addition to the major duties and responsibilities, specific deliverables are:
Required Minimum Education and Experience:
- The period of performance is for one 12-month base year from date of contract award, plus four 12-month option periods.
- The place of performance shall be at Constitution Center located at 400 7th St. SW Washington DC 20580.
- It is anticipated that the contractor will be able to work remotely with possible/as needed on-site visits at the discretion of the Federal Client.
The purpose of this requirement is primarily to obtain a dedicated full-time expert to serve as the Learning Management Systems (LMS) Administrator for our Federal Client's Learning Management System, known as eTrain2, operating on the Cornerstone platform.
SCOPE
The scope of the Statement of Work (SOW) is to provide the HCMO/TEDD with expertsolutions for technical support, application of advanced LMS principles, concepts, and methodsto deliver and maintain Federal Client's LMS to include monitoring, design, development, implementation, delivery, and maintenance of the LMS, content, assets, and other resources used for overall systems functions. The LMS Administrator serves as the expert in problem solving techniques and the legal framework in which the LMS operates, provides high level skillin interpreting and developing guidelines and requirements to meet Federal Client's mission. The person will evaluate and make recommendations concerning overall plans and proposals for complexagency projects, as well as develop, interpret, and analyze data and reports extracted from theLMS database, and/or develops the most efficient and effective automated systems approachesfor presenting training reports and graphics for management. The person will also preparerecommendations for changes or modification of functionality for the LMS. Work is performedunder the supervision of the Chief Learning Officer.
Major Duties And Responsibilities
The contractor has primary responsibility for the functional and technical operation and enhancement and maintenance of Federal Client Learning Management Systems (LMS) eTrain2 operating on the Cornerstone platform, and the processes and standards governing its use. The LMS supports training across all mission critical areas, and the contractor is responsible for designing and applying appropriate workflows and business processes to ensure that required training data is captured and maintained in accordance with applicable standards and Client business requirements. The contractor coordinates LMS development and operations adhering to Client technology standards and processes and serving as the designated security officer (DSO) for the application.
The contractor must utilize expertise and knowledge of the Client processes to ensure all standards relative to procurement, design, development and implementation and maintenance of an enterprise-wide business application are met. The contractor provides expertise and advice to other office and bureau personnel in the day-to-day operation and utilization of the LMS. The contractor also coordinates operation of the LMS with the host and vendor for the purpose of resolving technical problems, monitoring vendor performance, and ensuring course updates are made in a timely manner.
The contractor must exhibit management expertise in the program area to facilitate the integration of technology into training programs and to ensure effective utilization of the LMS. The contractor serves as an expert in the design and implementation of technology-based learning and works free from technical supervision. The contractor advises the Chief Learning Officer on learning technologies and must be able to recommend decisions to implement policies and procedures necessary to ensure the full incorporation of available technologies into Federal Client's training programs. The contractor assesses and provides input on the impact changes to Client's information technology infrastructure may have on the LMS and or other learning technologies in use by TEDD. The contractor drives innovative change in the delivery of training and performance support to the Client's workforce and facilitates the implementation of new learning technologies. The contractor serves as an expert on the integration of instructional design techniques with emergent technologies to produce effective solutions to a wide range of training issues and advocates cultural change within the Client through the introduction of new forms of learning.
The contractor serves as an expert in providing assistance to the Chief Learning Officer in the formulation of initiatives, plans, systems, and procedures to manage and continually improve the efficiency and effectiveness of TEDD. The contractor develops new criteria for analyzing training requirements and for designing solutions that maximize the benefit of existing or new technologies. The contractor recommends plans to further refine and develop training solutions that focus on cost effective or current and future technologies.
The contractor demonstrates a strong understanding of the capabilities and the potential of various technologies in the training arena and the most effective means by which they may be utilized. The contractor works effectively with Federal Client's personnel to evaluate training requirements and assesses the potential for leveraging technologies as a part of a solution. The contractor provides guidance, direction, advice, and expertise to Client's training program managers on training methodologies and techniques that maximize them and capitalize on Federal Client's technology infrastructure. The contractor is responsible for the design, development, documentation, delivery, maintenance, and implementation of technology-based learning solutions, including online courseware, virtual classrooms, performance support tools, libraries and assessing commercial off-the-shelf courseware. The contractor authors standards and protocols governing all aspects of technology-based learning, utilizing expertise of the technologies involved and the Client's information technology infrastructure to establish technical standards and knowledge and instructional design to establish design standards.
The contractor coordinates and facilitates development activities, provides direction, schedules activities, councils, moderates, evaluates and directs e-learning development projects. The contractor must analyze and evaluate a variety of information, resources, and data to accomplish projects, complete assignments, evaluate proposals, problems and other matters that are required action by TEDD.
The contractor provides communication on major proposed legislation, policies, procedures, directives, or initiatives of other government entities that may affect Federal Client's training technology programs. The contractor provides concise, clear analysis and interpretations of new or modified legislation, identifying its projected impact upon agency programs or resources.
The contractor serves as a contact to the Office of Personal Management (OPM) on issues relating to Federal Client's participation in the Government-wide-e-Training initiative and is responsible for reporting accurate data and completed training events within the Client in accordance with Code of Federal Regulation C.F.R. - 410.601 Reporting Training.
As a key member of TEDD, the contractor will be specifically responsible for: 2. User Management: 3. Course Management: 4. Troubleshooting: 6. Documentation and Training
- LMS Operations and Maintenance:
- Manage day-to-day operations of the LMS, ensuring functionality, reliability, and accessibility for users.
- Configure system settings, permissions, roles, and hierarchies to meet organizational needs.
- Perform regular updates, patches, and upgrades to the LMS platform.
- Primary point of contact for LMS daily operations and end-user support.
- Maintains and monitors system performance.
- Partner with the team, instructors, and vendors to ensure optimal use of the LMS.
- Identify process and quality improvements, providing feedback on usage, defects, and enhancements.
- Monitor monthly releases for upcoming system changes and deployments.
- Create, update, and deactivate user accounts as necessary.
- Monitor and troubleshoot user access issues, ensuring timely resolution
- Provide guidance and technical support to end-users, instructors, and course designers.
- Generate and analyze user activity reports to identify engagement trends or system issues.
- Create and manage user structures including the creation of user groups and learning cohorts.
- Manages course enrollment including progress tracking.
- Publishes and archives online or blended learning solutions, assigns training curricula, and adds and deletes resources.
- Manages the course asset library.
- Populates course information and assigns learners.
- Develops and updates standardized tools and reporting for ongoing access to learning information; generates standard and custom reports.
- Analyzes reporting data and recommends strategic direction to Chief Learning Officer, technical managers, or others, as appropriate.
- Creates and manages the overall course structure and sets up course programs based on specifications from the instructional designer.
- Manages tracking of course revisions and history.
- Builds online assessments and evaluations in LMS for courses.
- Manages relationship with third party vendors and facilitates the successful linkage of courses to Federal Client's LMS.
- Assign and manage learning paths, certifications, and compliance training.
- Provides troubleshooting assistance for users regarding logging in to the LMS and accessing courses.
- Troubleshoots and resolves issues relating to system functionality and software systems.
- Serves as point of escalation for support issues, which may include interaction with LMS vendor and other vendor support services.
- Works with the instructional technologist and instructional designers to troubleshoot and resolve technical issues related to accessing the LMS and course content.
- Reporting and Analytics
- Develop and generate custom reports on user progress, course completion, and compliance.
- Provide data insights to support organizational learning strategies.
- Develop and maintain standard operating procedures (SOPs) and user guides for the LMS.
- Conduct training sessions for users, administrators, and course creators on LMS functionality.
- Document system changes, configurations, and integrations for reference.
In addition to the major duties and responsibilities, specific deliverables are:
- Conduct a health check on the Cornerstone platform system configurations and update appropriately.
- Update the LMS user interface.
- System Optimization
- Develop/design content playlists.
- Improve search capabilities within the system.
- Evaluate and repair or delete various courses contained in the system that are not working properly.
- Evaluate/Create/Repair course curriculums.
- Create reports as needed.
- Review/update/correct the Enterprise Human Resource Integration information required by OPM.
- Develop/design content pages for agency wide training initiatives, including but not limited to
- Supervisor Development Training and the Federal Client University.
Required Minimum Education and Experience:
- Bachelors with Minimum of 3 years’ experience as a Cornerstone LMS administrator working within the government sector.
- Certified Cornerstone Administrator.
- Technical skills including troubleshooting, and understanding of directory, file structures, and systems.
- Ability with course design and development.
- Ability to troubleshoot and resolve technical issues.
- Ability to collaborate with others at all levels of the organization as well as vendors.
- Customer service skills, responsive attitude.
- Strong oral and written communication skills; ability to communicate complex technical concepts in layman’s terms.
