What are the responsibilities and job description for the IT Support Specialist position at OMNI Consulting Solutions?
We are seeking a skilled and customer-focused IT Support Specialist to provide technical support, troubleshoot IT issues, and ensure smooth operation of IT systems for our team. The ideal candidate will have a strong IT background, excellent problem-solving skills, and a passion for delivering outstanding customer service.
Key Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Respond to help desk requests in a timely and professional manner.
- Assist with account setup, password resets, and access management.
- Install, update, and maintain software and operating systems as needed.
- Collaborate with team members to escalate and resolve complex IT issues.
- Educate and assist users with basic IT tasks, tools, and best practices.
- Education : Associate's degree in Information Technology, Computer Science, or a related field (Bachelor's degree preferred).
- Experience :
1-3 years of experience in IT support or help desk roles.
Strong knowledge of Windows and Mac operating systems.
Work Days / Hours - On-site. 8 : 30 AM to 06 : 00 PM, with an RDO every other Monday.
Why Join OMNI?
OMNI Consulting Solutions is a boutique consulting firm specializing in creating game-changing value and simple solutions for complex demands. OMNI is built on the idea that change moves the world forward and through creative and entrepreneurial leadership Omni maintains a bold reputation within the DoD / Aerospace community and across the various other industries we support.
As an OMNI employee, you can be assured of extensive growth opportunities, inordinately competitive salary compensation packages, and the unparalleled support of the OMNI family. We are an equal-opportunity employer, and our benefits packages are designed to meet the needs of all our employees and dependents :
IS IT A MATCH?
If you are interested in this position or other opportunities at OMNI, please let us know! We only need your resume and some basic details to get things started.
Even if you aren't a match, we may still be interested! We will keep your resume on-file and will let you know if something matching your skills comes along.
