What are the responsibilities and job description for the Assistant Front Office Manager position at Omni Hotels & Resorts?
Overview
Serving as a cornerstone of northern Atlanta’s newest mixed-used community, the Omni Hotel at The Battery Atlanta is the official hotel of the Atlanta Braves and located within steps of SunTrust Park as well as premier office space, the Coca-Cola Roxy music venue and a variety of shopping and dining.
Our luxury hotel features 16 floors with 264 rooms including 28 suites, over 20,000 square feet of meeting space and can accommodate business travelers, families on vacation and everyone in-between. Redefining "live, work, play," we are a proud "play, work, stay" destination and seek to provide an unforgettable experience enhanced by our hotel's elevated pool deck in addition to our Lobby Bar and hotel restaurant.
Job Description
To work closely with Director of Front Office and Front Office staff to ensure maximum Front Office operating efficiency.
Responsibilities
- Handle all training with associates to ensure Omni Standards.
- Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of such.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Director of Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
Qualifications
- Previous luxury hotel experience is required.
- Must be able to work a flexible schedule and willingness to work nights, overnight, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
- Four year college degree, preferably in the hospitality industry
- Knowledge of Property Management Systems and related computer programs
- Strong knowledge of Microsoft Office Software.
- Other reponsibilities may be assisgned by leadership that may not be listed in the job description.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
